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SalaryFull time, permanent position for a Client Services Director to join a multi-award winning, international, digital ecommerce agency that has led the way in Australia for over 2 decades.
- Salary up to $200k with additional bonus neg
- Full Flexibility to work in office, hybrid or WFH
- Either Sydney or Melbourne based is ok
- In house & paid training for your upskilling & growth
- Human-centric team culture
Work both strategically & tactically with clients to help them solve complex business problems and be an integral player in client relationships and growth. This position would see you make noticeable impact by increasing the agency's footprint in the e-com Australian market through business development and partnerships management. They are a Magento Enterprise/Adobe Commerce, Shopify Plus, Mirakl, WSO2, Akeneo and Google Premier partner.
Team:
The team have grown to 70+ people in Australia, with offices in Sydney & Melbourne. They are part of a global network of 350+ employees worldwide across USA & Europe. You'll be part of the executive management team of 6 reporting directly to the GM.
You'll work closely with the Head of Delivery, whilst being supported by the Partnerships Manager. They are a friendly, collaborative group, so someone with a good sense of humour will fit in well.
Ideal Skills & Experience:
- Working as an e-com account management / commercial role
- Handling large clients or global brands or multi-channel retailers (B2B / B2C space)
- Proven track record in new business wins
- Running financial reports, commercial dashboards, KPIs tracking
- Familiar with Australian e-commerce eco system (vendors, merchants, retailers)
- Familiar with the Scrum Framework, UX design/CX fundamentals
- Understanding of the full eCommerce product life cycle
- Knowledge of an eCommerce platform eg Adobe Magento, Shopify …
Job Requirements:
- Build and nurture Relationships with Clients (client service/account management/quarterly business review) for 6-10 key accounts
- Display excellent stakeholder engagement skills and develop a deep understanding of clients strategic and operational needs
- Drive client revenue and growth
- Master Budget forecasting/reporting and financial health oversight in tandem with General Manager
- Lead New business development activities (presales, tender/pitch process, lead generation)
- Handle Contract preparation/negotiation + SLA's agreements + SOW commercial approval
- Supervise partner relationships management (work with existing Partnerships Manager)
If you have strong leadership skills and would thrive in a fast-paced working environment, then this could be the perfect fit.
Salary's are negotiable so don't hesitate to apply or reach out to Adam Armstrong for all the info - apply here, email, LinkedIn message or call Adam Armstrong
Adam Armstrong
Senior Consultant
+61 490 364 379
E: adam.armstrong@au.experis.com
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
