Full-Time position, Fixed Term, 12-month contract
Based in Footscray
Generous Salary Packaging up to $15,900 p.a. and a further meal entertainment package of up to $2,650 p.a.
Family friendly working arrangements available
Option for 1 ADO per month
So why cohealth?
cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. We are committed to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural backgrounds, faiths, and abilities.
Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.
About the role
The Client Services Team Leader (CSTL) is responsible for contributing to the continuous improvement and efficiency of client reception and facilitating client access to cohealth services and information provision through quality customer service.
The CSTL is required to lead a team of Client Services Officers (CSOs) to support the Oral and Allied Health and/or medical services across cohealth. This includes day-to-day supervision and performance management of CSOs as the frontline of cohealth through strong leadership, guidance, quality, coaching and the ongoing development of staff.
This role is on a 12-month contract, with the possibility of extension.
If you are looking to enhance your leadership ability as well as acquire industry leading skills and taking the next step in your career, then this is the role for you.
This is a challenging and rewarding role, which requires working closely with the medical practice manager to motivate, empower and set clear goals for a successful team, gaining the knowledge and skills that will be useful to build a fulfilling career.
Please refer to the Position Description for more information.
Your daily duties will vary but will include:
Responsible for the day-to-day provision of excellent service delivery of the Client Services program across our Medical, Mental, Oral & Allied Health services across multiple sites as required
Drive continuous improvement of and evaluate the Client Services staff's customer service provision in line with the Client Services Quality Framework, policy & procedures, and associated accreditation standards
In conjunction with Practice Manager, implement and maintain the operation manual to support the practices and day-to-day responsibility of Client Services staff
Work collaboratively with other Team Leaders and CSO Team Development Manager to lead and model cohealth values
What cohealth offers:
Salary packaging to suit you - tax free amount of up to $15,900 p.a (mortgage, rent, or credit cards) and a further $2,650 p.a (meal, entertainment expenses and holiday accommodation)
Reimbursements of professional memberships, professional education, and specific work-related equipment through salary packaging
A generous rewards program to access discounts with a myriad of retailers
Free staff Immunizations and Vaccines
Novated Leasing and e-Bike Leasing
Counselling services for you and your immediate family through our EAP-Access provider, and mindfulness, resilience, and wellbeing programs
We offer inclusion, equality, and opportunity in a workplace where making a difference counts (based on our guiding principles and values)
About you:
Demonstrated experience in leading and supporting administration functions, ideally front of house/reception areas
Demonstrated experience in leading and developing a team through strong application of human resource practices including staff management, recruitment experience and coaching and development of staff
Proven leadership skills and a demonstrated acceptance of accountability to clients, staff, and management in accordance with organisational values
Demonstrated experience in the implementation and monitoring of quality improvement measures
Application Process
Click on apply now to be directed to our careers page. You will be asked to upload your CV/ resume. We will be conducting interviews for this role as applications are received. If you have any questions regarding this role, please contact Stefani Sutherland- stefani.surtherland@cohealth.org.au