Address
Form of work 2 x Part-Time positions, 0.6 EFT, Fixed Term (12-month contract)
Based in Footscray, close to public transport
Increase your take home pay with a generous Salary Packaging
Flexible work arrangements available and great work-life balance
So why cohealth?
cohealth leads the way in reducing health and social inequity in partnership with people and the communities in which they live. We are committed to providing inclusive and culturally safe health services that protect the human rights of all people of all gender identities, sexualities, ages, cultural backgrounds, faiths, and abilities.
Our inclusive workplace culture enables staff to bring their whole selves to work, where uniqueness is valued, and people experience a feeling of belonging. Our aim is for everyone to thrive in their role. Please click here to find out more.
About the role
The Client Service Officer (CSO) is the first point of contact for most clients who access care at cohealth.
The CSO will be responsible for client reception, registration, arranging client appointments, data entry and other associated functions as directed by the Team Leader/Line Manager. This is a generalist role responsible for the reception and waiting area and aiding the full range of clerical and administrative functions for cohealth including the provision of high-quality Oral Health, Medical and Allied Health services, in person or by telephone.
Please refer to the Position Description for more information.
Your duties include:
Promptly respond to enquiries from clients and visitors whether face to face or by telephone in a professional and courteous manner. Respect language differences, cultural beliefs, and practices
Receive and account for all clients who present to the Centre, ensuring that clients are eligible for the Programs and have completed the required documentation prior to their appointments
Ensuring appointment books are at capacity as directed by Team Leader/Manager
Participate in efficient oral and medical emergency triage processes
Position Requirements:
Experience with face-to-face customer service
Enjoys assisting clients such as people with disabilities and people from culturally and linguistically diverse backgrounds, throughout their journey with cohealth
Enjoys working within a dynamic, fast paced team environment
Basic understanding of accounting systems and procedures such as accounts payable and receivable, petty cash management, ordering equipment, invoicing, and Medicare payment systems
Demonstrated experience and skills with standard computer software applications including Microsoft Outlook (medium-intermediate proficiency) Microsoft Word & Excel (basic-intermediate proficiency), and patient/ client management systems
Application Process
Click on apply now to be directed to our careers page. You will be asked to upload your CV/ resume. We will be conducting interviews for this role as applications are received. If you have any questions regarding this role, please contact Sonny Wright - Sonny.Wright@cohealth.org.au
