AddressWho we are
At Comlink Australia, our vision is to be Australia’s most trusted home and community care provider. To do this, we deliver bespoke services, supporting clients to live and age well in their own homes and communities. For more than 35 years, we have recognised and celebrated our people as our greatest asset; and because of this, our people love working for Comlink Australia.
We empower our people to enrich the lives of our clients every day. If you are seeking a more meaningful career, this is for you!
Why choose us?
- Attractive salary and salary packaging opportunities;
- Reward & recognition programs, health & wellbeing initiatives
- Pathways to success and career progression through learning and development.
About the role
The Client Services Support Officer (CSSO) role will provide exceptional office support to our regional teams. This is a client-focused role, which is designed to deliver high quality customer service and administrative support to our clients and team.
Key responsibilities include:
- Managing client enquiries via phone and email, providing a high level of customer service and redirecting calls where necessary;
- Monitoring, obtaining and responding to client feedback, ensuring all feedback is recorded and complaints are escalated and addressed;
- Being first point of contact for all visitors to the office, assisting with information, questions and support;
- Supporting with maintenance of client files, diary management, travel arrangements and meeting room bookings;
- Assisting with stationery and PPE orders;
- Supporting the orientation and induction of new team members;
- Assisting with coordination of social events in the region; and
- Providing other administrative support as required to the regional team.
Other important information:
- Permanent, part-time (25 hours per fortnight);
- Office located in Narangba;
- Influenza and COVID vaccinations are a condition of work;
- Current Open Drivers License;
- Willingness to obtain a Restricted Driver's Authority; and
- Willingness to obtain Disability Worker Screening and and Working with Children Check required
PLEASE INCLUDE A COVER LETTER ADDRESSING THE BELOW LISTED SELECTION CRITERIA WHEN APPLYING
Essential Selection Criteria
This position is best suited to someone who:
- Can demonstrate exceptional administration and data entry skills, with great attention to detail;
- Outstanding customer service skills and the demonstrated ability to interact and relate to clients with an excellent phone manner;
- Cert III qualification in Business Administration, Finance, Community Services or relevant qualification;
- The ability to work autonomously, and is highly organised, efficient with exceptional time management skills; and
- Can demonstrate resilience, tolerance, empathy and is calm under pressure.
Desirable selection criteria (please address these in your cover letter)
- Experience in the Aged Care Sector; and
- Understanding of, and willingness to develop an appreciation of, specialised service delivery within diverse groups, specifically Aboriginal and Torres Strait Islander, CALD, Veterans, Disability, Mental Health, LGBTI+ and Homelessness.
If you meet the criteria and think you are ready to Step Into Your Purpose, apply today!
Applications close 19 September 2022
We also want you to know:
Comlink Australia supports an equal employment opportunity culture where diversity is valued and celebrated. We welcome applications from individuals from a wide range of culturally and linguistic diverse backgrounds, the Lesbian, Gay, Bi-sexual, Transgender and Intersex (LGBTI) community, as well as people with disabilities. We encourage diversity and inclusion in the workplace, accept cultural differences and promote understanding of different cultures to foster mutual respect.
