Client Services Support Officer

• Are you ready to grasp an exciting career opportunity?
• Expand your experience and develop new skills
• Relocation assistance available
• Enjoy job security and join the team at Western Plains

Victoria's new public Correctional Centre is approaching completion and now is the time to apply for ongoing jobs that will help shape the future operations of the facility.
Employees working in the initial stage of operations will contribute to the foundations of the new facility by participating in the development of operating processes, services and procedures. In addition, they will be part of a multi-disciplinary team committed to building a culture of continuous improvement in the workplace.
The new correctional centre will strengthen the way we work by harnessing innovative approaches and using the latest in technology to achieve improved outcomes for prisoners and the safety of the whole community.
If you have a passion for seeing others succeed and are motivated to make a positive contribution, then make the most of this unique opportunity to be part of the team at the new Western Plains Correctional Centre.
The role
Client Services Support Officers (CSSOs) assist in the delivery of key prison services that support and compliment operations at Western Plains Correctional Centre

• Mail
• Prisoner Property
• Internal Transport Service
• Gatehouse Customer Service
• Prisoner Canteen
• External stores

Team members require a strong focus on customer service, teamwork, integrity, accuracy, compliance and timeliness. Client Services Support Officers carry out their duties within a customer service culture and bring backgrounds, skills and experience from various complex and consumer-based industries
Your skills and experience
Whilst no formal qualification is required for this position, a history of customer service in a fast-paced environment is highly desirable. You will have a positive can-do outlook combined with a passion for good customer service and a solution focused attitude.
Apply now 
Include your current resume when you apply for this position. Note, there is no requirement to supply a cover letter, however, you will be asked to respond to two questions regarding your motivation for applying and your relevant skills, attributes and experience. 
We want to make sure all Victorians feel represented by the department's work. We do this by recruiting a diverse workforce – we welcome people of any gender, age, religion, sexual orientation, disability and cultural background. We are also committed to the Victorian Government's promise to increase the number of veterans working in the public sector. 
Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply. The Department of Justice and Community Safety is continually working towards increasing our Aboriginal and Torres Strait Islander (Aboriginal) workforce. The Aboriginal Employment Team aims to attract, recruit and retain Aboriginal staff across all our roles. This support includes a culturally appropriate attraction and recruitment process. To learn more, email aboriginal.employment@justice.vic.gov.au.
For more information about the role contact Kylie Page on 0419 349 184 or email kylie.page@justice.vic.gov.au.
Applications close at midnight on Sunday 26 June 2022