Client Support Officer/ Customer Service Representative

Client Support Officer/ Customer Service Representative

Casual/ Part-time

Access Sydney Community Transport (ASCT) is seeking Client Support Officers to join our Community Programs Team.

Reporting to the Team Leader, the Client Support Officer is a member of the Client Services Team that builds a strong service relationship with ASCT Clients. The Client Support Officer position is a multi-tasking role requiring excellent interpersonal skills, a strong service ethic and an ability to engage effectively and build professional relationships with Clients in line with the Aged Care Quality Standards and National Standards for Disability Services. The focus of the position is to engage with clients via telephone, assist them to access appropriate ASCT services, book transport and social support services and conduct intake assessments and care planning. This requires an ability to engage effectively and build professional relationships with clients, liaise with other ASCT teams and volunteers, and to record and maintain client information accurately on the Client Management System.

About you - essential criteria:

• Experience in Aged Care, welfare/ related services, or relevant studies
• Strong Customer Service commitment to clients
• Well-developed interpersonal, verbal and written communication skills
• Outstanding ability to focus and pay attention to details
• Ability to problem solve, prioritise workload, work under pressure and to tight time constraints
• Experience in a high-volume work environment gathering and recording information with a high attention to detail
• Ability to work independently and as part of a team and contribute to a positive team environment.
• Strong computer skills including Microsoft Office and ability to use or learn client management systems quickly

Desirable

• Certificate Ill in Aged Care/ Individual Support or equivalent
• Ability to speak Cantonese/ Mandarin/ Vietnamese or other community languages
• Experience and/or understanding of the issues relating to the care needs of older people, people from culturally and linguistically diverse backgrounds, people with disability and people with mental health issues. This position will suit someone with support worker experience.

About Us:

Access Sydney Community Transport is a not-for profit organisation that provides accessible and affordable transport for older people, people with disability and people who are transport disadvantaged. We have a proud history of supporting the community for more than 30 years across Sydney CBD, Eastern Suburbs and Inner West areas of Sydney.

This is an exciting career progression opportunity for the right candidate. We have a great and supportive team culture. As a non-profit organisation all Access Sydney staff enjoy a range of salary packaging benefits and access to Employee Assistance Program.

Access Sydney also operates a free shuttle for staff to and from Strathfield train station each day.

Apply on Seek by sending your cover letter (addressing the criteria for the role, including your community language skills) along with your resume. If you have any question about the role, please email to josephine.ng@accesssydney.org.au.