AddressClinical Support Specialist
Melbourne
Permanent
7/3/2023
Leading independent distributor of medical devices
Excellent rewards for high performing employees
Flexible working arrangements
LifeHealthcare is a leading independent distributor of high-end medical devices in Australia and New Zealand. We bring innovative medical devices to healthcare professionals by partnering with world class companies who share our vision for innovation and making a real difference to people’s lives.
While the products we bring to the market are a cornerstone of our achievements to date, our real success has been delivered through the quality of our people and partners.
LifeHealthcare, a company of the Medical Technology Division, is part of the broader EBOS Group. With almost 5,000 employees in 109 locations in Australia and New Zealand, and Southeast Asia, EBOS is the largest and most diversified Australasian marketer, wholesaler and distributer of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands. EBOS is a publicly listed on the New Zealand and Australian stock exchanges.
There has not been a more exciting time to join a team where you can grow and innovate. The worlds your oyster in this autonomous role where you will be given every opportunity to grow your career. You will be well supported in learning the business and our products and encouraged to perform at your best.
You’ll stand out from the crowd if you have:
Experience training customers on complex products and working in operating theatres.
Previous experience with the installation and servicing of complex capital equipment.
Previous experience with spine, neurosurgery or imaging.
Experience in high end capital Medical Technology such as surgical cranial/spine
Excellent communications skills, developing strong relationships and quickly becoming a trusted advisor to customers.
You’ll be responsible for:
Provide site and clinical support for procedures and when required, train hospital staff to run cases independently.
Closely liaise with the Divisional manager, BDMs and other clinical heads on a daily basis in terms of co-ordinating case coverage and workload for the benefit of our all account and customers
Conduct regular hospital in-services and training to Operating Room staff, hospital technicians, Central Sterilisation Department Personnel, ICU and radiology in the metropolitan and country regions.
Maintain and monitor monthly in-service records on your accounts to ensure records are current.
Maintain Customer Account profiles within the LifeHealthcare CRM database to ensure customer details and call activities are current.
And to be successful we think you’ll need:
Bachelor’s degree in science, nursing, biomedical engineering or similar preferred
Preferably 3-year experience in medical devices (Capital or spine preferred) and ideally
Direct experience working in an Operating Room environment, in either a sales or clinical capacity
Resilient and versatile, you can work autonomously or in a team, and are passionate about providing first class customer service.
Must have a Driver’s License
Culture and Benefits: At LifeHealthcare, our passion is health, and our purpose is helping to make life better for others. As an organisation, everything we do is guided by a set of values that define our character and culture - Accountable, Agile, Authentic and Customer Centric - and we are driven to succeed in delivering the best outcomes for our patients. This is a real opportunity for you to make a difference in the lives of others and to influence change in our fast- growing organisation.
People are at the centre of everything we do, and we value and encourage you to be your authentic self, and to this end, we offer well-being benefits, health insurance discounts, career growth, generous parental leave, employee referral program, purchase leave, volunteer leave, flexible work arrand financial rewards to promote excellence in our employees.
If this all sounds like something you want to be a part of, APPLY now and watch your career grow as you select the footprint to influence access to the best medical technology for our patients.
- No agencies please, we have this one covered!
