AddressPosted: 14/09/2022
Closing Date: 30/09/2022
Job Type: Permanent - Full Time
Location: Melbourne - Northern Region
Job Category: Information Technology
DPV Health is a leading healthcare services provider operating out of Melbourne’s northern growth corridor. Our professional staff deliver a wide variety of clinical, community health and wellbeing services.
At DPV Health, we pride ourselves on being inclusive, and actively embrace and celebrate the diversity of all people within our communities. We are passionate about supporting people to lead happy, healthy lives. We are dedicated to working with people from Aboriginal and Torres Strait Islander backgrounds, people with a disability and people from migrant or refugee backgrounds. DPV Health is a Child Safe organisation, committed to the safety and wellbeing of all children and young people. We are proud to be a Rainbow Tick accredited organisation; dedicated to the continued support for our LGBTIQ+ community.
Job Description
A little about the role
You will primarily be part of an exciting new ICT Team that will be responsible for both remote and on-site ICT Systems administration as part of an internal ICT team for our organisation, providing operational support and maintenance of our network, infrastructure, security and cloud environments.
- Be the friendly first point of contact for day to day technical support & advice.
- Provide outstanding onsite and remote site ICT support by listening, interpreting and solving user issues and escalating when appropriate
- Autonomously analyse, monitor, manage, resolve, and/or escalate incidents/problems.
- Meet DPV Health ICT Service Level Agreements.
- Be responsible for management, maintenance and security of DPV Health’s infrastructure and cloud infrastructure.
- Optimize system performance for both efficiency and cost through ongoing monitoring and troubleshooting.
- Investigate and resolve faults.
- Follow and implement DPV Health and DHHS Cybersecurity policies, guidelines and procedures strictly.
Desired Skills and Experience
About you
Being a Team player, you take pride in your customer service and technical troubleshooting skills. You are friendly, curious to learn and tenacity to make a difference in an environment that requires people skills. You also have the technical skills and knowledge expected of the role.
- Relevant industry certifications/Qualifications (Microsoft, ITIL, Cisco, Citrix, VMware or other certifications).
- Experience of 2 years or more in a similar role.
- Knowledge and experience in networking, firewalls and switching particularly in configuration, implementation, and management. (LAN, WAN, WLAN, SD-WAN, VNet).
- Vulnerability and patch management.
- Hybrid Active Directory administration experience.
- Microsoft 365/Azure management knowledge and understanding.
- Microsoft Security stack experience is preferred (ATP/Cloud app security)
- Maintaining virtual environments (VMware/Hyper-V/Azure VMs).
- Experience with Cloud and onsite backup, recovery and retention (VEEAM/Azure backup)
- Powershell scripting is required.
- Desktop/thin client and mobile configuration, deployment and management.
- Operating system management (Windows/Mac/IOS/VyOS/Linux).
- Experience with administration of SaaS applications.
- Strong understanding of PaaS and IaaS.
- Hands-on experience in working on technical aspects of cybersecurity programs.
- Effective verbal and written communication skills with the ability to communicate and empathize with a diverse audience of varying technical ability.
- Self-sufficient and resourceful in handling tasks and projects.
- Ability to remain calm under pressure.
About the perks
- Salary Packaging – part of your wage is paid tax free each pay, saving thousands in tax each year!
- Work-Life Balance – we understand that work-life balance is important and accommodate flexibility for team members wherever possible.
- Health and Wellbeing – we promote health and wellbeing for our people, just like we would for the communities we serve. We provide flu vaccinations on site and free, confidential counselling services are available just to name a few.
- Professional Development – with access to modern, digital eLearning you’ll have flexibility of course timing with access to shorter, more customized content. Accompanied by face to face training, your continual professional development is always top of our priority list.
The fine print
- Successful candidates will be required to undergo a National Police Check and hold a valid WWCC
- Full driver license and travel between sites required
- To get a copy of Position Description please email ***************@dpvhealth.org.au
Applicants must provide their resume as well as providing a brief statement addressing the ‘Key Selection Criteria’ outlined in the position description
Applications close on 30/09/2022
For further enquires contact: ************@dpvhealth.org.au
If this role sounds like you, we would love to hear from you.
Job Types: Full-time, Permanent
