AddressCollection's Consultant
Insight Mercantile Pty Ltd (Insight) is a professional debt collection agency that has been providing quality field and debt collection services to the broader banking and finance industry since 1994, operating in Northbridge WA with operations across the country.
Why Insight?
- Stability in a permanent full-time position
- Supportive management and collaborative team
- Work from home while being supported by the team
About the Role
Due to continued growth we have a great opportunity for a Collections Consultant to join our team based in Northbridge.
With the flexibility to work form home full time, the primary purpose of the role is to manage a portfolio of impaired accounts that are worked on a contingency basis from financial institutions.
The role is permanent full time which reports directly to the Manager of Contingency Collections. This is not an entry level position - you must have a minimum of 3 years' in receivables management/ call centre or similar enviroment.
As a Collections Consultant your responsibilities will include:
- Active portfolio management
- Skip Tracing
- Managing inbound and outbound calls from customers and related parties
- Issue enforcement action
- Dialler campaigns
- Contacting customers and negotiating promise to pay
- Achieving key performance indicators
Selection Criteria
- At least 3 years experience in receivables management/call centre or similar environment
- Superior customer service skills, communication and interpersonal skills
- A commitment to quality service
- An exemplary telephone manner
- High level attention to detail
- Excellent time management, ability to coordinate, prioritise, and manage multiple tasks, meet deadlines and work under pressure
- A commitment to quality service
- Excellent verbal and written skills
- High level of emotional intelligence
- Intermediate skill level with Microsoft Office suite
How to Apply
If you feel you'll be a valuable asset to our team, apply now via SEEK with a current CV and a cover letter addressed to the Manager of Contingency Collections. All applications will be treated with the utmost confidentiality.
Successfully shortlisted applicants will be contacted directly. If you are successful, you will be required to provide at least 2 referees from recent employers/supervisors, be able to pass a pre-employment medical and drug & alcohol screen and undergo a probity check prior to appointment.
Please do not call our office, our reception team cannot assist with application enquiries. We are not accepting applications from recruitment consultants.
You must have the right to live and work full time in Australia to apply for this position.
