Who is Sidekicker?
Sidekicker is one of Australia's most exciting home-grown startups.
Launched in 2013 and backed by SEEK with six offices across Australia and New Zealand, Sidekicker is now Australia and New Zealand's largest online staffing platform, using technology to radically improve how businesses hire and manage casual, temporary and contract staff.
Sidekicker employs over 15,000 casual staff, or Sidekicks, seamlessly connecting them with businesses hiring staff across hospitality, events, office admin, industrial and promotions.
We are at a pivotal point in our journey, with many exciting changes. We are looking for future leaders to take our business to the next level. If you want to be part of driving disruption, working in a fun and fast-paced environment with the best and brightest from across the technology industry, then read on...
Find out more about Sidekicker by visiting: https://sidekicker.com.
Community Operations Support
As Community Operations Support, you educate and support our business and Sidekick customers across Australia and New Zealand.
Reporting to the Community Operations Team Lead, you aim to grow and delight our customers by guiding them through the signup process and helping them get the most from our product.
This opportunity is for people who genuinely love supporting customers and see themselves in a long-term customer-facing role. You'll be successful in the position if you are an excellent communicator, both written and verbal, and obsessed with solving customer problems. You'll have a solid educational background, work well in a team environment whilst being self-driven, and be passionate about delivering exceptional customer service in a fast-paced environment.
Key Responsibilities
- Becoming an expert in how Sidekicker works (training provided, of course)
- Communicating efficiently and effectively with our customers - mainly via web chat, email, and phone
- Ensuring our customers have a great experience with our product and service
- Escalating areas of improvement to the Community Operations Junior Team Leads to help influence the continued progress of the Sidekicker product.
- Working closely with the Community Operations Junior Team Lead to learn and manage new processes to help our business and Sidekick customers get the most from our product and service
- 3-4 days a week with opportunities to progress your career or to go full-time if desired
- Most shifts will be 11am to 7pm - or 9am to 5pm - however we have a 24 hour support team if you are interested in hours outside these times.
- Choice of working from home, in the office, or a hybrid version of both
- Potential for working Public Holidays or additional hours etc., if desired
- We do meaningful work every day - we move fast and focus on what matters
- We are empowered to make decisions - we don't let processes and approval hierarchies get in the way; we trust our team to use their judgement
- We are obsessed with solving customer and Sidekick problems - we are always testing, learning and improving what we've done before
- We have fun - we celebrate our successes & don't take ourselves too seriously
We stand out from the crowd because we invest in our entire ecosystem, from staff to business customers and Sidekicks. Yeah, sure, we run an amazing platform, but we know that the secret sauce to success is making sure everyone has a voice and everyone is represented and respected.
At Sidekicker, we are committed to an inclusive culture that values the diversity of thought, opinion and background and where all employees have equal access to opportunities. We love that our current team is made up of more than 20 different cultures and we are excited for this representation across our business to continue to grow.
If you need any modifications, please let our talent team know and they will be happy to assist.
So, what are you waiting for?
Send us your cover letter and resume!
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