Complaints and Corrections Leader

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. 

We are a leading global data, analytic and technology company, supporting customers across 24 countries. We have been serving the Australian and New Zealand markets for over 60 years. Through continuously adapting to our environment, not only have we remained a market leader, we drive and challenge ourselves to do better to help our customers live their financial best

Our CreditScore product offers Customers credit profile information which can play a key role in their financial health. Our corrections and complaints team of resolution and case specialists enables Customers to take control and manage their profiles, safeguard personal information, reduce risk and achieve their goals. 

We currently have an opportunity for an experienced operational leader to take this team to the next level! 

What you will do

• Improve customer satisfaction and response times
• Identify and implement process improvements 
• Add real value by developing this combined team. 
• Bring your experience and thought leadership to the leadership team and help us in our goals to drive overall efficiency.  

What experience you need

• 5+ years’ experience leading operational service teams in a complementary industry
• Extensive experience in people and process management (call centre, middle and back office process experience)
• Ideally working knowledge of complaints regulations  
• Authentic leadership style and effective coaching skills to develop team members to realise their potential 
• Tactical and strategic leadership.
• Resilience and confidence in challenging circumstances and change management. 

What could set you apart   

• Experience in managing interface with BPO or off-shore support process teams would be highly regarded
• Experience in a regulated business/industry - dealing with external dispute bodies (AFCA etc)

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.