AddressNetSuite Education Services provides comprehensive instructional programs to ensure our customers, partners, and employees have the knowledge to achieve the highest level of success. In our Enablement practice, we are adding diversity and depth to our offerings, improving our reach through packages that are targeted to customer size and type, and doing more for our customers in terms of the materials that we provide for initial and ongoing enablement.
The Education Solutions Manager plays a critical role in achieving this objective by:
- Acquiring and maintaining a working knowledge of the complete offerings and capabilities of NetSuite Education Services
- Assisting Sales teams to provide innovative training solutions to prospects and customers
- Enabling Sales teams to understand the NetSuite Education Services offerings and selling strategy
- Working with all Direct Sales groups to promote the value of Training to new prospects, becoming part of the Sales Team to scope training and close deals
- Working with PS Sales and Solutioning teams to scope training engagements for new customers
- Positioning and selling EUT, PTT courses, and User Adoption services with new prospects
- Creating change orders as necessary for in-flight projects to ensure a tailored training fit
- Teaming with Sales Enablement to ensure that all new sales reps understand the value of Education Services, the overall content of the Training courses and products, and how to position Education Services with their target audiences
Responsibilities:
- Partner with, enable and support AMO and Direct PS consulting sales teams in scoping opportunities for education and user adoption services for all types of customers and partners, including execution of change orders and upsell SOWs for active engagements
- Collaborate with other regional Education Services Advisors to support global sales teams
- Coordinate authoring and updating of SOWs and other contract templates to meet the needs of the business
- Use marketing tools (newsletters, twitter, phone, and other communication tools) to advertise the programs and increase awareness and drive sales and attendance
- Learn and use NetSuite PS tools (Pricing Calculator, SOW and CO templates) to create contract documents to support deals
- Learn the Education Services and User Adoption Value propositions and deliver them to various audiences (internal, external)
- Use NetSuite to track and report on your activities; performance will be measured on sales bookings, as well as interactions and activities (PSER reporting)
- Keep NetSuite product knowledge current, keeping up to date with new features as versions are released
- Display a deep understanding of the Education Services offerings, and ability to evaluate a customer’s needs and translate into a training solution
- Work with all the respective internal groups within NetSuite e.g. Professional Services, Direct Sales etc., to educate and evangelize our value proposition and offerings
- Liaison to RFP desk to answer questions about training for proposals and assist in maintaining the database of Education Services topics
- Assist with proposal development, positioning of services and the sales process for more complex deals
- Architect custom learning blends of onsite and online training, education consulting, user adoption services, and performance support solutions
- Partner with Sales and PS Enablement on new and emerging market launches for Education Services offerings
- Deliver sales enablement training for Direct, AMO, and Channel Sales on Education Services Programs
- Author, revise and review all Education Services contract and pricing calculator opportunities and liaise with PS and Sales Operations teams to execute
Qualifications/Skills:
- Sales experience preferably in Training solutions and proven ability to continually achieve and exceed assigned goals
- Strong sales and marketing skills: needs analysis, positioning, and business justification and closing
- Exceptional skills designing, managing, and presenting educational solutions (including eLearning and custom content), articulating value propositions, negotiating project specifics, and evangelizing Education Services
- Strong communication, presentation, and interpersonal skills
- Professionalism, strong work ethic, flexibility, and ability to work in a fast-paced environment
- Understanding of common industry standards as related to ERP, Accounting and CRM
- Ability to drive value with the customer by upselling services
- Excellent time management skills, with the ability to juggle multiple demands
- Highly adaptable and open to change in order to best serve the needs of the business
- Excellent written and verbal English skills for the purpose of contract and documentation development
- Experience with cloud software implementations
- Bachelor’s degree or recognized equivalency or achievement of recognized professional level
Career Level - IC4
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