Address Challenger Limited is an ASX-listed investment management firm managing $105 billion in assets (as at 30 June 2023). Life with us is fast moving and always exciting. Together we’re driving to deliver our vision to provide our customers with financial security for a better retirement.
We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.
Client Services Representative – Melbourne 6 months
Inbound customer contact-centre role 6 months
Melbourne CBD location
Work roster Mon – Fri, 8.00AM - 4:30PM
Role Purpose:
As a Client Service Representative, you will play a key role as the first point of contact for our Bank customers. This role is primarily an inbound phone role to service and fulfil the banking needs of our customers on a range of general banking enquiries, from statements to products and online assistance.
You will sit within the Operations Team and get exposure to and assist with day-to-day operations tasks. To be successful in the role you will have exceptional communication skills and be able to work collaboratively within a team environment to achieve the greater team and company objectives. Above all, provide exceptional customer service.
This role will commence full time in the office, Monday to Friday, with the opportunity to move to two days at home and three days in the office.
Role Responsibilities:
Answering incoming calls and emails in an accurate and educational manner
Assist customers with their banking needs and enquiries
Handle all calls in line with Call Handling, No Advice and Privacy guidelines
Maintain accuracy and integrity of customer data
Contribute to the ongoing management of team knowledge
Identify and escalate priority issues
Direct enquiries to the most appropriate resource as appropriate
Provide support and work with other teams as necessary
Attendance at and constructive participation in meetings and training
Role Requirements:
RG146 (Tier 2) Financial Services – FNSASIC301 and FNSASIC302 (Preferred)
Retail banking experience preferred, in either Contact Centre or retail branch
Understanding of retail banking and products - (Preferred)
Minimum 12 months customer service experience
Confident and professional verbal and written communication skills
Demonstrated success working in a team
Awareness of customer service principles and practices
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We value inclusion and diversity of thought, promote flexible working practices so our people can integrate their work and personal lives, and are proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality.
We believe in bringing your authentic self and a belonging in our culture. We are prideful in participating in the Australian Workplace Equality Index (AWEI) as a national benchmark on LGBTQ+ workplace inclusion and best practice in Australia. We offer the opportunity for a broad career experience and value people who are inquisitive and rigorous and are driven to make a difference.
Job type:
Max Term (Fixed Term)
Posting Close Date :
29/03/2024
