Address
Form of work Canberra– Full-time - Onsite
About Us
The challenges facing business and society are complex and need new angles and fresh thinking. Your human ingenuity, passion and experience, combined with the latest technology, make these problems easier to tackle. Together, we are a passionate community of solvers coming together in unexpected ways, creating new solutions for a new day.
We’re in the business of transformation. To transform the future, we're building a diverse, ambitious team that champions imaginative ways to solve our clients' most important challenges.
How and where work gets done is being reimagined. It all adds up to The New Equation.
About the Opportunity
Responsibilities
PwC’s Facilities team bring this to life by working at the very heart of our business as innovators across all administration and service areas relating to PwC’s offices.
In this role you will be responsible for managing reception and welcome crew services at PwC offices/sites and providing client meeting room support. This is a pivotal role to provide the first point of contact for all visitors to the firm and is crucial to the delivery of the PwC Client Experience. This role works collaboratively to manage all aspects of client and staff bookings, meetings, new and visiting staff members, audio visual (AV), events and daily catering requirements.
As a Welcome Crew Team Member in the Facilities National team, your impact will be seen by:
Managing all Welcome Crew duties including customer service via phone, walk-ins and email
Providing one on one assistance to staff and clients, and guide/advice on suitable spaces and possible options
Assisting with enquiries, processing and confirmation of bookings
Liaising with internal and external stakeholders to ensure all requirements are in place for successful and seamless meetings or events
Ensure the smooth and seamless operation of in-house meetings / events and spaces through coordination and communication and attention to detail
Collaborate with PwC host / booker to maximise the Client Experience
Facilitate the provision of guest relations, reception and concierge services
Ensure all guests and staff receive an exceptional and professional experience in any interactions.
Communicate efficiently and effectively with all stakeholders to ensure a co-ordinated and seamless service is provided
Welcome Pods (Reception / Concierge)
Manage all Welcome Crew duties including customer service via phone, walk-ins and email.
Receive and greet guests and staff, following PwC protocols for guest arrival and escort to rooms
Guest and visiting staff registration
Keep guests appraised in the event of delays in meeting their contacts
Business Desk
Primary focus on one to one assistance / discussions with staff and clients to create an exceptional experience. Guiding / advising on suitable spaces and locations, options and possibilities. Booking meetings and events and general Welcome Crew duties
Reservations
Assisting with booking enquiries / verifying bookings and ensuring all details and requirements are entered and confirmed as required
Communicating / consulting / liaising with internal and external parties to ensure all requirements are in place to ensure successful and seamless meetings and events
Attend weekly meetings to ensure accurate communication of bookings details
General duties (including but not limited to)
Administrative needs during meetings are supported where possible i.e. photocopying, phone assistance etc
Maintain data integrity of systems and reference tools
Identify and report maintenance issues as required
Undertake reporting as required
Understand PwC and its office operations and refer queries to the most appropriate team or individual
Identify areas for improvement, possible solutions and escalate as appropriate and engage in change and improvement initiatives
Coordinating and reconciling catering billing.
Monitor and ensure the correct and proper presentation of facilities at all times
Other ad hoc duties relating to room refurbishment and room catering as required from time to time
Requirements
You have a demonstrated experience working in top-tier hospitality in a service centric position, and have supported events and catering, managed room bookings and created a welcoming environment at every touch point as well as a willingness to expand your current skills in these areas
You are an energetic, motivated individual that demonstrates passion for the delivery of an exceptional customer experience
You have an ability to find the solution and love to work with your colleagues to achieve it, and are comfortable working autonomously.
You are passionate about being at the forefront of change, you’re ready to help our Business Services team support and enable all areas of our firm to deliver meaningful value to clients.
You’re collaborative and enjoy working in an innovative environment.
You’re a problem solver by nature and want to join a firm that values the kind of people who reimagine the possible for their clients and stakeholders.
You act with integrity and show care for the people you work with.
You have highly developed written and verbal communication skills
You demonstrate the ability to prioritize competing demands and manage logistical details for all meetings
Significant experience in managing Guest Relations and Concierge Services in a busy environment
Organisation skills gained through a role in Hospitality, EA, PA, Reception or Event management capacity
Desire to build on existing knowledge of computer systems and basic AV support
Ability to learn and operate technical AV equipment including initial troubleshooting or working with AV/IT team to resolve issues
Ability to quickly build extensive knowledge of local amenities and surroundings
You’re collaborative and enjoy working in an innovative environment. You’re a problem solver by nature and want to join a firm that values the kind of people who reimagine the possible for their clients and stakeholders.
Most importantly, you act with integrity and show care for the people you work with.
To solve important problems we need to aim for the inclusion of our diverse talent. We empower our people to use their creativity, authenticity and human differences to be the champions of change. We know that when people from diverse backgrounds and with different points of view work together, we create the most value - for our clients, our people and our society. If you don’t think you quite meet all of the qualifications, we’d still love to hear from you.
Your New Benefits
Flexible daily working hours, we value work-life balance
Paid study (and leave!), we’ll pay all the costs and give you time off to study
Yearly bonuses, because who doesn’t love to be rewarded for great performance!
Health & fitness perks, like a wellness stipend and discounted memberships
Generous parental leave policy for mums, dads and foster carers
If you're looking for a team that values your work and solves meaningful problems, apply now!
We believe the best work is human-led and tech-powered. If you’re keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.
Mel Taclay is the Recruitment Manager for the role. As the team experiences high volumes of applications, we appreciate your patience to allow for a timely and fair process for all. #LI-PWCLMT
