CRM & Ticketing Coordinator

Opera Queensland is looking for a CRM & Ticketing Coordinator to join our Marketing team. Opera Queensland is an innovative arts organisation whose vision is to grow a community connected by the transformative power of opera. There has never been a better time to join our fabulous organisation as we invest in our teams and challenge ourselves with exciting new operas, musicals and community programs. 

About the role 

The CRM & Ticketing Coordinator is a key role for our organisation, overseeing the management and delivery of ticketing and box office operations as well as effective and timely reporting. You will dive deep into the data, interrogating segments, looking for trends and supporting targeted marketing campaigns. 

This role will also be a customer-facing role, communicating with ticket holders and VIPs while upholding the values of Opera Queensland.  

Reporting to the Director of Marketing & Sales, the key responsibilities of the CRM & Ticketing Coordinator include:

• Maintaining effective and exceptional customer service to our patrons including VIPs 
• Maintaining the ticketing and audience data in the CRM, creating segmented lists and analysing audience data to leverage marketing campaigns  
• Preparing and implementing event ticketing builds 
• Coordinating on-site Front of House box office operations and attend in person as required 
• Day-to-day and end of campaign reporting  
• Coordinating customer loyalty and engagement activity  
• Maintaining key relationships with Opera Queensland’s ticketing providers 

About us

Opera Queensland showcases some of the best opera voices and musicians in the world, bringing joy to our varied audiences including first time opera goers, school students, First Nations communities and diehard supporters.  

Outside of our stunning performances at QPAC and around Brisbane, we are proud to connect with regional and remote centres through a rich array of performances and community and education programs from coastal towns to way out west.  

Our values and behaviours are at the heart of all we do:

• Creativity: We create opportunities for artists, a space to play, experiment and be ambitious. We embrace difference, take risks, inspiring the community to explore and imagine new possibilities.
• Respect: Our relationships are built upon listening, empathy, trust, and inclusiveness. Integrity is central to everything we do. We are accountable, committed and fair.
• Collaboration: Opera is a multifaceted art form, requiring a myriad of different skills. Working with our partners generates new ideas and opportunities, enabling all to achieve more than we could alone.
• Virtuosity: We are focused, rigorous and questioning. We are committed to the highest standard of excellence in our art and our business.
• Joy: We delight in our work. Joy and happiness are a vital ingredient of what we do, create and give.

Our ideal candidate

• A minimum of three years of experience in events management and ticketing
• Proficiency in of ticketing and CRM software tools, Microsoft Dynamics preferrable.  
• Attention to detail and organisational skills  
• The desire to grow and learn in a diverse and engaged marketing team
• Energetic self-starter with exceptional customer service skills in high pressured and fast paced environments
• Able to travel regularly and attend events in the evenings, weekends and public holidays
• Working knowledge of Microsoft Office suite of programs, including Excel and Teams
  Blue card or Necessary Exemption of BlueCard – Working with Children Check

Additional benefits

As a valued member of our team, you can enjoy:

• Collaborative, diverse and supportive work culture
• Flexible work options
• Opportunity to travel and experience remote and regional Queensland
• Office location in the arts district, close to QPAC in the heart of South Bank
• Complimentary tickets
• Access to wellbeing activities and learning and development programs, including our Employee Assistance Program

How to apply

Interested applicants should upload a detailed CV outlining relevant experience and a cover letter of no more than two pages via Seek. We would love to know your career highlights so far, what inspires you and what innovations or best practices have you seen in the industry that you see yourself bringing to the role.

Applications close 9am Monday 8 April 2024. 

Opera Queensland reserves the right to reduce the application period, interview candidates before the closing date and remove the advertisement early should a suitable applicant be found. 

Applications are open to those with full-working rights in Australia. Opera Queensland is an Equal Employment Opportunity Employer.

For further enquiries contact Lucy Childs, Director of Marketing & Sales.

(07) 3735 3***

*******@oq.com.au