AddressMō te tūranga - About the role
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.
The Customer Service and Support Officer role is critical to making this happen. The role works deep in the heart of operations, supporting and helping customers, the wider bank and third parties with their banking – on time and right first time.
In this role, you would have the opportunity to:
Pro-actively and reactively provide information and support to our internal, external and third party customers interact directly with our customers to achieve great outcomes, whilst adhering to, and striving to exceed agreed service level agreements and ensuring a high level of accuracy.
Build strong and collaborative relationships with colleagues to achieve our objectives.
Get into the detail with a focus on high quality outputs. You’ll multi-task, interact directly with internal and external customers, investigate and problem solve.
Manage and follow a variety of processes and procedures across the wider CSS teams, and other duties. We’re all about sharing ideas and implementing improvements
Pass on acquired knowledge, feedback and information to internal and external staff, customers and the team leader
Provide information or warm handover to all areas of the bank
Respectfully speak up and challenge processes and ideas
Role Location: Te Whanganui-a-Tara - Wellington
Role Type: Permanent, Full-time
Ōu Pūkenga? - What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong attention to detail, high level of accuracy
Have a growth mindset and a willingness to learn and develop with the ability to pass on knowledge and provide feedback to others
Excellent written and phone communication skills across all channels to customers, stakeholders and staff
Have the ability to critically think and problem solve
High level of relationship management, investigation and problem solving skills while balancing day-to-day tasks within a given timeframe
The ability to make sound decisions
Open communication, work collaboratively and be a team player
He aha te take e uru ai koe ki a mātou? - So, why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 41359.
Te Rā Ōtinga - Job Posting End Date
16/06/2023
, 11.59pm
