AddressTo be successful in this role it is highly desirable that you demonstrate the following knowledge, skills and experience:
- Experience in a customer service role
- Developed professional communication skills
- Basic computer literacy including competent use of Microsoft Office or the ability to rapidly acquire
As a Customer Administrative Officer you will be accountable for the following:
- As part of a team, deliver a high quality telephone and reception service to customers, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs.
- Promptly attend to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
- Operate effectively as part of a team environment and deliver quality, timely and effective customer service.
- Maintain effective working relationships, and liaise effectively and professionally with all levels of staff.
- Maintain skills to effectively use a range of information and communication technology.
- Assist customers who at times may be upset or displaying challenging behaviours due to their disability, with courtesy and understanding.
- Liaise with customers, their family and other stakeholders in the preparation of draft customer budgets.
- Review and prepare payments on behalf of customers.
- Maintain confidential, accurate and complete records of your work activities, including customer contact, customer information and referrals.
- Provide support through a range of administrative functions as required.
- Commitment to your own health and safety and for that of others in the workplace.
To enable the panel to assess your merit, your application should include:
- Your current resume which details your work experience and relevant information to this position.
- A short statement one (1) page focusing on your knowledge, skills and attributes as outlined in the Accountabilities and 'What We're Looking For' - Your Success Profile in the attached role description.
- Contact details for two work related referees. At least one referee must be your most current or recent supervisor and have a thorough knowledge of your work performance and conduct within the previous two (2) years.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
