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Robert WaltersSee more

addressAddressAdelaide, SA
salary SalaryPermanent
CategoryConsulting

Job description

Multiple opportunities available for people who are passionate about Customer Service, have a genuine interest to assist people and are serious about starting their career in banking. You will be required to assist customers through various tools and negotiations to find solutions in order to bring their loan, credit card or transaction account into balance. You will be an advocate for continuous improvement initiatives and be required to delight customers at every interaction.

You will be a key team member of a Big 4 Bank and will be working in a rewarding, inclusive and supportive environment! As the title suggests, this role will be to assist customers with payment solutions, understanding life can get in the way and using empathy to work with customers on making a payment plan to assist them. This role will see you working 38 hours per week between Monday-Friday.

Key Responsibilities:

  • Handling calls from customers experiencing financial hardships, providing professional assistance using positive language to truly understand the customers situation
  • Work a portfolio of accounts, implementing and utilising strategies and legal processes to ensure all accounts are managed in the most time and cost-effective manner
  • Negotiating with customers to find sustainable solutions to their financial situation
  • Build strong rapport with customers to ensure they have a positive experience, through genuine care and interest
  • Achieve agreed key performance measures
Key Skills and Experience:
  • Experienced in a customer service environment, where you have serviced customers either over the phone or face to face
  • Excellent communication skills both written and verbal
  • Fluency in Mandarin and/or Cantonese will be highly regarded.
  • Experience in a hardship's role will be highly regarded
  • Resilience and Empathy is your key to success in this role
  • A Finance/Business or a Psychology background will be highly regarded
Key Requirements:
  • 38 hours per week working between Monday- Friday, anywhere from 7.30am-7.30pm
  • Flexibility to work Saturday if required
  • Must be able to pass a National Police History Check and 2 Referee Checks
  • Must be able to be located at Bedford Park
You will receive:
  • An introduction into Banking with one of the Big 4 Banks
  • 4 weeks of virtual training plus ongoing support
  • A supportive and fun environment offering potential career growth
  • Competitive hourly remuneration paid weekly as well as a range other benefits
  • On site free parking
Aboriginal and Torres Straight Islander Persons are encouraged to apply.

To apply please click apply or call Olivia Cirillo on +61 8 82163529 for a confidential discussion.
Refer code: 377146. Robert Walters - The previous day - 2023-10-19 17:55

Robert Walters

Adelaide, SA

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