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SalaryYou're a passionate customer service professional
We are enhancing the financial wellbeing for our customers
Together we’re delivering outstanding customer experiences
Please note this is a 6month contract opportunity - Full Time Monday to Friday 8:30 - 4:40pm*
No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
More specifically you will:
Assist customers with general banking transactions, answering questions and queries
Build a personal connection with customers through meaningful conversations
Work with customers to use our in-branch technology and digital banking options
Complete Financial Health Checks to assess customers’ financial needs
Process applications for personal loans, credit cards and associated products
Use tools to capture customer feedback, take action to correct any service breaks and drive improvement
Be provided with continuous training and development to support your career aspirations
We’re interested in hearing from people who have:
A passion for delivering outstanding signature customer service with every interaction
The ability to have great conversations and confidence to ask challenging questions
Problem solving attitude and curiosity in finding the right solutions
An open approach to learning new things and goal oriented with the ability to accept feedback for development
Resilience, self-motivation, and lots of energy
An ability to work collaboratively as a team to deliver a seamless customer experience
Don't wait, apply today!
What’s Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 30/11/2022
