Customer Care Consultant - Kalgoorlie (Trade Store)

We are looking for enthusiastic Customer Care Consultant to join our high performing Trade Store team based in Kalgoorlie, to provide an exceptional level of service to all customers.

Your key responsibilities include, but not limited to:

• Act as a first point of call for all telephone and front counter-based sales enquiries
• Building great relationships with our customers face to face and over the phone
• Assist in keeping our branch stocks, pricing, and promotional displays current
• Assist in the receiving, labelling, and storing of incoming goods
• Processing customer orders and credits and Ensure products are receipted daily
• Picking, packing and despatch of customer orders

To be successful, you will have:

• Apply a 'customer first' mindset to all day-to-day tasks
• Well-presented and excellent communication skills
• Ability to work in a high pressure fast paced dynamic environment
• Experience with or an understanding of the industrial product market would be valued
• Warehouse, trade counter and or customer service experience highly regarded
• Proficient with using a computer and knowledge of Microsoft Office software and all internet tools would be an advantage

CULTURE & BENEFITS

This career will offer you rewarding experiences, opportunities for growth and the chance to help more Australians build a better Australia.

We have a diverse, inclusive, and safe workplace where all our team members feel empowered to connect and make a meaningful difference to our customers, communities, and colleagues. To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Flexible work arrangements
• Competitive salary and bonus structures
• Onsite parking, team events and celebrations
• Option to purchase 4 weeks additional annual leave
• Team member discounts on products
• Discounted offers from over 300 corporate partners
• Generous Annual Share Plan
• Attractive parental leave policy and more

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

We promote diversity and inclusion across our workplace and strongly encourage applications from all backgrounds including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.