Job description
We are looking for enthusiastic Customer Care Consultant to join our high performing Trade Store team based in Kalgoorlie, to provide an exceptional level of service to all customers.
Your key responsibilities include, but not limited to:
Act as a first point of call for all telephone and front counter-based sales enquiries
Building great relationships with our customers face to face and over the phone
Assist in keeping our branch stocks, pricing, and promotional displays current
Assist in the receiving, labelling, and storing of incoming goods
Processing customer orders and credits and Ensure products are receipted daily
Picking, packing and despatch of customer orders
To be successful, you will have:
Apply a 'customer first' mindset to all day-to-day tasks
Well-presented and excellent communication skills
Ability to work in a high pressure fast paced dynamic environment
Experience with or an understanding of the industrial product market would be valued
Warehouse, trade counter and or customer service experience highly regarded
Proficient with using a computer and knowledge of Microsoft Office software and all internet tools would be an advantage
CULTURE & BENEFITS
This career will offer you rewarding experiences, opportunities for growth and the chance to help more Australians build a better Australia.
We have a diverse, inclusive, and safe workplace where all our team members feel empowered to connect and make a meaningful difference to our customers, communities, and colleagues. To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
Flexible work arrangements
Competitive salary and bonus structures
Onsite parking, team events and celebrations
Option to purchase 4 weeks additional annual leave
Team member discounts on products
Discounted offers from over 300 corporate partners
Generous Annual Share Plan
Attractive parental leave policy and more
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
We promote diversity and inclusion across our workplace and strongly encourage applications from all backgrounds including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.
Request
Customer service, Computer skills, Microsoft Office