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Form of work Join an iconic Wesfarmers business, Australian leader in Industrial & Safety supplies
A fantastic opportunity for an ambitious individual, with ongoing career development
Permanent Full-Time role located in Kalgoorlie, with great employee benefits
We have an excited opportunity for a Customer Care Consultant to join our Trade Store team in Kalgoorlie WA, providing outstanding customer service!
OUR STORY
Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. We celebrate diversity and encourage everyone to be themselves and make meaningful connections with their colleagues and customers, to contribute to our success and have a fulfilling career. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.
YOUR OPPORTUNITY
We are looking for enthusiastic Customer Care Consultant to join our high performing Trade Store team based in Kalgoorlie, to provide an exceptional level of service to all customers.
Your key responsibilities include, but not limited to:
Act as a first point of call for all telephone and front counter-based sales enquiries
Building great relationships with our customers face to face and over the phone
Assist in keeping our branch stocks, pricing, and promotional displays current
Assist in the receiving, labelling, and storing of incoming goods
Processing customer orders and credits and Ensure products are receipted daily
Picking, packing and despatch of customer orders
To be successful, you will have:
Apply a 'customer first' mindset to all day-to-day tasks
Well-presented and excellent communication skills
Ability to work in a high pressure fast paced dynamic environment
Experience with or an understanding of the industrial product market would be valued
Warehouse, trade counter and or customer service experience highly regarded
Proficient with using a computer and knowledge of Microsoft Office software and all internet tools would be an advantage
CULTURE & BENEFITS
A career with Blackwoods will offer you rewarding experiences, opportunities for growth and the chance to help more Australians build a better Australia.
We have a diverse, inclusive, and safe workplace where all our team members feel empowered to connect and make a meaningful difference to our customers, communities, and colleagues. To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
Flexible work arrangements
Competitive salary and bonus structures
Onsite parking, team events and celebrations
Option to purchase 4 weeks additional annual leave
Team member discounts on Wesfarmers products
Discounted offers from over 300 corporate partners
Generous Wesfarmers Annual Share Plan
Attractive parental leave policy and more
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them!
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods promotes diversity and inclusion across our workplace and encourages applications from all backgrounds including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.
