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Company

Commonwealth Bank of Australia

addressAddressMelbourne, VIC
type Form of workUpdating
salary SalaryUpdating
CategoryCustomer Service

Job description

Customer Service Representative – Banking (Part Time) Start with a job

  • stay for a career

You can thrive in a flexible, work from home environment! Multiple part time roles available We’re on the lookout for Customer Service Representatives within our Direct Banking contact centre (who we call Customer Care Specialists), who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us!

Our Customer Care Specialists are the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries. You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service. Hours and Training

We have multiple Part Time positions available operating on the below shift: Wed 15:30

  • 20:30, Thur 15:30
  • 20:30, Fri 12:30
  • 20:30 and Sat 12:00-20:30 *Please note; the first 4 weeks of training will be Mon-Fri 15:00-20:00 before reverting to the permanent shift.

The start date for this intake will be 21st November 2022. We offer an interactive and supportive training program that’ll ensure you make an immediate and lasting impression on our customers from day one. Training will be conducted virtually for 4 weeks, with further on-the-job training and support for an additional 9 weeks!

We also offer an 18 month development program to upskill and develop your Customer Care capabilities. Do work that matters We like to say that our Direct Banking team is at the heart of the best Retail Bank in Australia, and we're there for our customers when they need it most.

You'll be joining a team of passionate people who have a genuine respect and care for one another. Our Team Leaders will support your development and help you grow. That's what makes Direct Banking so special.

See yourself in our team You’re empathetic and resilient. By walking in our customer’s shoes you’ll ask the right questions to understand what they really need and find them the best solutions.

You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by communicating, listening and learning. Work from home with us These positions have been designed so you can successfully perform your role in the comfort of your own home.

All you need is a designated private work area and a fast and stable connection to the internet. You will also need to live in an area with adequate mobile coverage or have a home phone line installed

  • leave the rest to us!
  • Please note; you may be required to attend one of our locations from time to time if any technical support is required.

On that basis we would prefer applicants to be based within an easy commutable distance from our business banking centre in Collins Street, Melbourne CBD. Your development At CommBank, we believe in rewarding your development and performance.

As you learn and gain new skills with us, your salary will increase too. Our 4 tier development program will see you broaden your skills across multiple banking products to help enhance the customer experience, with remuneration increases for each tier you reach. We value the hard work our team put in to create an exceptional customer experience, so we want to do the same for you!

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users.

We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 06/10/2022

Commonwealth Bank of Australia - The previous day - 2 weeks ago

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