Customer Care Team Leader

Are you ready for an exciting career opportunity?We are currently on the lookout for an experienced and inspirational Team Leader to take the helm as we deliver the best-in-class service to our customers at every stage of their purchase journey at the Brandbank Group (Seed Heritage, Unison, Commonry, allkinds, kikki.K & FINE-DAY). Reporting into the Group Customer Care Manager.
This is a challenging and fast paced role that requires dedication and determination to achieve success, you will need to roll up your sleeves and be hands on across all aspects of Customer Care, leading our teams by example and taking our department to the next level.
WHY JOIN THE BRANDBANK GROUP TEAM?
Generous discounts across all our Brands! Opportunity to work for a uniquely Australian Retail Group with a global vision. Clear career pathway towards future leadership roles. Supportive team culture and environment Employee Referral Program – be rewarded for referring great new people to our team. THE ROLE: Lead, influence and inspire the Customer Care Team to ensure our customers are given the ultimate online experience, throughout all stages of the purchase lifecycle across a range of channels such as tickets, email, live chat, and phone calls. Develop personal growth and capability with coaching, training and performance feedback. Engage with a variety of internal & external stakeholders to ensure our processes are run efficiently. Look at ways we can continuously improve and make recommendations to maximise our customer satisfaction. Day to day real-time support of staff, and ownership of member escalations and complaints. Creating an outstanding customer experience by providing the most current styling advice to maximise sales results and customer satisfaction. THE IDEAL CANDIDATE: Prior experience leading a team within a retail or call centre environment. Experience working in a fast-paced environment with excellent time management and problem-solving skills with solutions-focused mindset Have worked with live chat, social media, and email platforms previously. Exceptional verbal and written communication skills. Ability to manage priorities and handle customer escalations. To be customer-centric by striving to provide the best possible customer experience in any situation. ABOUT BRANDBANK GROUP: Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Our growing business is built on a house of carefully curated brands, each chosen for a specific reason to deliver rich connections to our customers. Brandbank Group consists of Seed Heritage, Unison, Allkinds, Commonry, kikki.K & Fine-Day. If you are highly motivated, thrive on a challenge and are passionate about growing your career and are looking for a new adventure, then we would love to hear from you! Don't miss the chance to join us and be a part of something new and exciting! APPLY NOW. Click the link below to explore more! https://www.brandbankgroup.com.au/our-talent/careers