AddressCustomer Engagement Advisor
Passion - you have it. For people, the EV revolution, our products, and align with our sustainable mission to improve the society we live in. Your passion is energetically fueled through the social exchange and by providing exceptional service. Sounds like you? You know what to do!
Let us describe the challenge we offer
The people at Polestar believe in our sustainable mission to the planet, but we also care about building sustainable relationships with our customers. The Customer Engagement Center team works directly with customers, as well as with third parties representing Polestar, to ensure that customers can get the help and information they need through the channel that best suits them.
In this golden opportunity, you and the team will together deliver exceptional customer experiences. We love spending time together and learning from each other – we therefore invite you to work from our office located in Brussels. The opening hours of our Customer Engagement Center are Monday to Thursday 09:00-18:00 and Friday 09:00-17:00 – the working hours will be shift based over these times. Together with your colleagues, you will set the bar for success within the service delivery towards our customers.
What you’ll do
In this role, you will provide excellent customer service through building and maintaining friendly and professional relationships with potential, current and previous Polestar customers. The role includes being a first point of contact for our customers, where you will focus on one or several of these areas in accordance with our Customer Relationship Management (CRM) process:
- Emails, chats, service-inbound calls and/or outbound follow up calls
- Handle inquiries and comments on social media activities by communicating in line with company guidelines
For example, you might support customers through the buying process, be the first line of complaint resolution, or provide customers with product information. You will work closely with internal teams to provide a streamlined experience for customers.
During the first weeks of your employment, you will have a training period where you will learn about your role, your team and the Polestar way. After completing this, you will be a part of a development program, which is an ongoing opportunity to learn and grow in skills – we believe in a culture of coaching and development for all people joining.
Who you are
To be a great fit for this role, we are looking for you with exceptional customer service skills. You are immaculate in listening and have an enthusiastic and flexible approach with the ability to work as part of a team. Your passion for EV and our planet surges through your communication into providing energetic and positive customer service. In addition to this, you are resilient, motivated with attention to detail and the promise to deliver qualitative work thanks to your good time management skills.
Further on, we are searching for you who have:
- Completed studies on a high school-level or higher
- More than six months experience in a role within Customer Service
- Good IT and computer understanding within software/technology
- Excellent oral and written communication in Dutch, French and English
People at Polestar
We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.
We are an electric performance brand, determined to improve the society we live in.
Is this you? If you are interested in joining Polestar, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.
Are you ready for the journey? Which is electric by the way...
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