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Form of workAt Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence. ?Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us.
Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter–from our manufacturing plants to our office locations and everywhere in-between. How you will make contributions that matter
An exciting 13–14-month contract currently exists for an energetic and passionate Customer Excellence Coordinator to join our team based in Laverton. In this role, you will be the customer advocate and ultimately responsible for customer orders within your portfolio. In addition, you will be responsible for building and maintaining strong relationships with customers and providing a dedicated service point for all order fulfillment activities and inquiries in line with overall account strategies.
Other key elements of your role will include:Maintaining customer satisfaction with stock delivery and supporting any issues that arise
Building strong relationships with key internal and external stakeholders, ensuring effective communication with all areas of the business including demand/production planning, warehousing, sales, dispatch, and transport
Supporting team members with operational queries, processes, training and development
About you
Prior experience within a face-to-face or phone-based Customer Service role
Understanding of FMCG, supply chain and logistics preferred but not essential
Exceptional communication skills, both verbal and written
Strong ability to prioritise and work effectively to meet deadlines Comfortable using software applications including…
Click here to view more detail / apply for Customer Excellence Coordinator - Foodservice
