Address
Form of workCustomer Experience Representative
About us
MILKRUN is flipping the grocery game on its head with groceries and more delivered in minutes. We're on a mission to make convenience more convenient and help people get more time to do the things they love. What makes us unique is our innovative, start-up mentality backed by the full support of Woolworths' network and resources.
So, what's the team like? Great question. We're a diverse bunch of go-getters who see ourselves as owners, not employees. We love what we do and have fun while we're at it. Be nothing but yourself in a culture that is inclusive, innovative, and embraces thinking differently. Sound like something you want to join? Great! Read on. Then hit ‘apply' when you're done.
About the role:
Working alongside the Live Operations team out of our contact centre based in Surry Hills, with the option to work from home. This role is responsible for providing awesome service to our customers and partner stores over the phone, chat and email. Reporting to the Customer Experience Manager, you will be critical in offering excellent service (MILKRUN magic) through passion for customers and helping shape new ways to enhance both the Live Operations Team and of course, the Customer Experience!
This is a casual position 15-25 hours per week with potential to move to permanent. Flexible availability required to work between Monday to Friday 8am - 10pm and Saturday and Sunday 8am - 9:30pm, predominantly afternoon, evening and weekend shifts.
Is this for you?
We are looking for someone who's got experience, innovation, works independently and will stop at nothing to help us succeed. We value honesty, hard work and team culture.
What we are looking for:
Experience in a customer service environment
Excellent problem solving abilities
A positive and resilient outlook - can keep cool under pressure
The ability to adapt to change and innovate new ideas
Strong written and verbal communication skills
Thrives in a fast paced, customer focused environment
What you'll do:
Service incoming customer queries, provide exceptional customer service whilst being an ambassador for the MILKRUN Brand
Use your strong communication skills to effectively communicate with customers, stores and other internal teams via chat, email and phone
Strive to respond to customers in a timely manner and a first call resolution
Achieve or exceed individual and team Key Performance Indicators
Continuously build rapport to develop customer loyalty
Continuously growing your product knowledge
Empower and support our team
Identify innovation opportunities and communicate them to your Manager
Support with onboarding and training of new teammates
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
