Customer + Fleet Care - Part-time (15.2 hours per week)

Lug+Carrie was established in January 2020 with a mission to provide sustainable and efficient forms of transport that are not only good for people but also the cities they live in. We currently offer really useful eBikes on a flexible subscription in Melbourne, Sydney and Brisbane.

To help us get more people riding and to continue providing great service for our all-inclusive subscription, we're currently looking for someone who would love working with our customers and talking about our amazing eBikes. In this role you will be responsible for:

• Providing excellent customer service online and over the phone
• Providing excellent customer service in person from our Fitzroy store - including offering test rides, handing over our excellent bikes to new customers and maintenance support for current customers
• Assisting the coordination of our customer service experience - through booking, scheduling and supporting in-store and mobile service events
• Developing basic bike maintenance skills to enable the diagnosis of customer bike issues
• Accessorising bikes for handover to customers
• On occasion, attending events in the community to spread awareness of Lug+Carrie and eBikes as a true car alternative

We’d love to hear from you if you are an energetic and enthusiastic individual, who:

• has experience working in a sales or customer service role
• has excellent interpersonal and communication skills
• can effectively manage and organise work in a systematic and timely manner
• enjoys completing systems and administrative tasks efficiently and thoroughly (experience with salesforce will be considered favourably)
• has a demonstrated ability to work in a team environment
• can ride a bike
• holds a current full Australian drivers licence

The team at Lug+Carrie are passionate about what we do and are excited to welcome new people into the mix. We provide learning and development opportunities and a flexible work environment where you can thrive, all while riding a premium eBike!

Lug+Carrie values the diversity of the people we hire and the customers we serve. All qualified applicants are encouraged to apply.