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SalaryPrimary Details Time Type: Full time
Worker Type: Employee
Location: Sydney, Melbourne, Brisbane or Perth
Type: Permanent, full time
Your part in a changing world
At QBE, our purpose is to enable a more resilient future.
We’re an international insurer and reinsurer with a local presence in 27 countries.
Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage. We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty. Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.
The role
We have an exciting opportunity for a Customer Manager Key Accounts to lead the Commercial customers, including retention and uncovering opportunities for growth. You will be the voice of the customer in our business, with the ability to work across different business units to bring the best of QBE to customers programs, by establishing and maintaining strong relationships with customers, partners, internal and external stakeholders.
How will I help?
A day in the role may look a bit like this;
Contribute to the development of the team’s strategy for customers and assist in the delivery of those plans
Measure, monitor and track the resolution of customer issues
Represent the customer in key projects or changes as required and partner with other specialist teams
Scope, develop, implement and deliver plans, targets and strategies as per agreed timeframes
Initiate, facilitate and capitalise on change and innovations, such as new technologies, risk initiatives, and customer relationship management processes and tools
Ensure all personal accreditation levels & compliance requirements are adhered to by the team.
Demonstrate knowledge of appropriate legislation, industry codes and company policies
Collaborate closely with underwriting, claims and other teams to facilitate delivery of customer strategy
Collate market and competitor intelligence and feed into team strategy and plans
What do I need?
To be successful you will have a broad knowledge of insurance sales and business development function. You will also have…
5 years experience within customer service/sales environment
Customer service and relationship building skills
Strong management, leadership and governance skills
Ability to develop and maintain strong relationships with internal and external stakeholders
Excellent communicator with strong facilitation, influencing and negotiation skills
We are here to support you
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
12 weeks’ gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE’s Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
Join us
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE takes a risk and compliance approach to COVID-19 vaccination and strongly encourages our employees to be vaccinated. Some roles require COVID-19 vaccination to perform the role. When relevant we will ask you to share your vaccination status as part of the application process. We won’t be able to progress with applications where candidates choose not to disclose their status for roles that require vaccination in line with our risk and compliance approach.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
Application Close Date: 14/12/2022 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
