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SalaryCustomer Operations Business Analyst
About Us:
We focus on being fun, supportive, collaborative and forward-thinking people at Jemena.
Jemena is an Australian energy company who own and operate more than $11.5 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.
At Jemena, we are focused on enabling our people to reach their potential, be their true selves and enjoy working in an inclusive environment with a community focus. Prioritizing our employees' wellbeing, equal opportunities and empowering a fully diverse and fulfilled workforce is key; we pride ourselves on meeting our employee's expectations.
Our people are our greatest asset so having various flexible working options such as this opportunity, which is open to four days a week, remote working, paid parental (primary & partner) leave and leave purchase plans amongst many other benefits, is a key foundation to our success. We also have an array of well-being options to support our people. We are passionate about what we do, and we are proud of who we are.
Diversity and Inclusion
Jemena is an Aboriginal word meaning 'to hear, listen and think'. We understand the value of a diverse workforce, the ability to work from home, and have committed to creating real employment opportunities through our Reconciliation Action Plan. We look forward to receiving applications from Aboriginal and Torres Strait Islander peoples.
When you join Jemena, you become part of our diverse, inclusive, flexible and passionate team. We are a team that celebrates International Women's Day, NAIDOC Week, International Day of People with Disabilities and many other days that matter to our people. Come join us!
About the role:
The Customer Operations Business Analyst is responsible for gathering, analyzing and interpreting data across the Commercial & Customer Department to generate insights to drive better business decisions whilst maintaining the complex regulatory and commercial environment in which they operate. The role will work across the business to deliver high quality, informative outputs.
Your responsibilities will include:
- Drive business outcomes and insights through detailed analysis (identifying trends, patterns etc) and interpreting and presenting the data to influence decision making.
- Identify efficiencies and initiatives to improve Customer Operations performance.
- Design and implement reporting tools to support Customer Operations deliverables.
- Collaborate with IT partners to initiate, define and design automated reporting through available IT platforms.
- Understand changes to the environment Jemena operates in and ensure this is reflected in systems and future reporting.
- Business qualifications relevant to the position preferred, equivalent 10 years relevant industry experience is acceptable.
- Excellent analytical skills with the ability to identify trends, patterns and insights from data. This includes interpreting and presenting data leading to informed decision making.
- Detailed knowledge of the Victorian and New South Wales energy industry, including the regulatory framework and codes as applicable to a distribution business.
- Detailed knowledge of the energy assets for its customer, metering, billing and revenue assurance services.
- Basic understanding of Six Sigma methodology and continuous improvement.
As part of Jemena's commitment to keeping our employees safe. During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks, national police check.
Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.
