Customer Relations Consultant

Do you want to deliver work that truly matters to our community?

There’s never been a better time to join the energy industry! At Western Power we’re working towards our vision for a clean energy future and we’re looking for diverse, passionate people to join our team of world leading experts.

We currently have an exciting opportunity for a Customer Relations Consultant at our Perth Head Office on a Permanent Full-Time basis.

About this role

As the Customer Relations Consultant you will be required to be responsible for managing relationships with a portfolio of customers which include major (end-user) customers, the land development industry, local government, and customer representative bodies, and improving the service they receive from Western Power. The position will also support the development of new unregulated revenue opportunities within the customer portfolio.

About you

We are seeking someone with experience and attributes that include:

• Tertiary qualifications in a Business-related discipline
• Sound knowledge and experience managing a portfolio of customers/stakeholders and the ability to resolve day to day issues while achieving high levels of customer satisfaction
• Consultative selling within a specific customer portfolio
• Ability to understand and navigate complex policies (Acts, Codes, Regulations) to mitigate business risks and protect corporate reputation
• Highly motivated with excellent organisational and time management skills
• Sound judgement skills and an appreciation of corporate obligations and risks associated with them

Joining Western Power

Our people play a vital role in creating an innovative, safe, and supportive workplace, living our values and delivering exceptional service to the communities in which we operate.

We are committed to building a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, people from diverse cultural and linguistic backgrounds, women, young & mature age workers, the LGBTQI+ community.

We are an employer of choice, offering our employees a range of benefits that include:

• Competitive salary plus 11% superannuation
• Flexible work arrangements that support part time work, flexible working hours and working from home arrangements
• Professional Development opportunities including training initiatives and study assistance
• An award-winning employee recognition and benefits programme
• Access to five Employee Network Groups – First Nations, Culturally and Linguistically Diverse, Diverse Sexualities and Genders, Women, and People with Disability – which celebrate and communicate the diversity of our workforce and connect diversity and inclusion to our broader business activities
• The opportunity to purchase up to four weeks of additional leave per year
• Access to salary packaging, social club activities, and discounted health insurance and gym membership

Important information

We are committed to our Disability Access and Inclusion Plan 2021 - 2027 and ensuring that people with disability have equal opportunities to gain and maintain employment with Western Power. It is strongly encouraged that people with a disability who meet the inherent requirements of the position description apply for this role.

We are also proud to have launched our Innovate RAP in Mar 2022 (Reconciliation Action Plan). Our Innovate RAP outlines our commitment to the Reconciliation journey in WA.

Our recruitment process requires that all candidates who progress to the pre-employment stage must hold a police clearance issued within the last six months.

Join us and play a part in powering the future of Western Australia.

To find out more about us please visit https://www.westernpower.com.au/about/

Applications close on 7th October 2022