Customer Relations Specialist - Freight Forwarder

Our ClientAs a provider of end to end logistics solutions with offices spanning the globe work for a well-known Freight Forwarder. 

The Position

This is a critical role based in the client services team where you will be accountable for:

• Developing relationships and managing a portfolio of clients
• Liaising with customers and internal team to ensure adherence to SOP's
• Monitoring and keeping clients updated with shipment status and exceptions
• Recognising opportunities to develop further business and attending joint sales visits 
• Arrange collections and deliveries of empty containers
• Co-ordinate deliveries of containers to the terminals
• Prepare and issue invoices.
• Providing assistance and resolving customer complaints regarding service issues
  
• Assisting the operations team where necessary

The RequirementsTo be considered for this role you require:

• Freight forwarding experience - operations or customer service (required within the Australian market)
• Confident phone manner & enjoys talking to customers
• Ability to identify and meet customer needs 
• Excellent communication and interpersonal skills
• Commercial attitude
• CargoWise experience 
• Full working rights within Australia

On Offer 

• South location
• Great support from your manager and team
• Competitive salary (negotiable based on experience)

For more information regarding this role and many more in freight, customs and logistics with frmSTAFF please contact Andrea Hunter on 0408 520 *** or visit our website www.frmstaff.com.au 
Additional information

• Handle a Portfolio of Customers
• Forwarding Experience preferred in operations or customer service
• South location