Customer Service & Administration Assistant - 6 Month Contract

Customer Service & Administration Assistant – 6-month contract

Based in Pyrmont (2009) Full-time 6-month contract
Just a few minutes’ walk from a public transport stop and allocated free parking days
Meaningful work, inspirational cause – customer service-driven candidates looking to build a career in the NFP sector, apply now!
About the organisation and key responsibilities

City West Housing (CWH) is an independent not for profit housing provider with a focus on developing and delivering affordable rental housing. CWH invests in the communities in which it operates, working closely with a range of partners to build stronger communities. It is proud to house 1,600 residents across nearly 900 homes in the City of Sydney. Its purpose is to build stronger communities and improve people’s lives by providing affordable housing.

City West Housing has a growing and dynamic team of people who live and breathe our values of Accountability, Compassion, Inclusion, and Integrity.

Reporting to the Operations Support Manager, the Customer Service and Administration Assistant is the face of City West Housing and the first point of contact for most resident enquries.

Greet all residents, applicants and contractors in a warm and professional manner and direct them as appropriate as well as other stakeholders
Direct and escalate enquiries as necessary
Manage meeting room calendar, stocking the kitchen as required, and maintain immaculate office presentation
Ensure office supplies and stationery are kept stocked
Process all incoming and outgoing mail
Data entry and processing
Ad-hoc administration assistance to the Manager Operations Support and Team Assistant

Essential criteria:
Experience in a customer-service-oriented role, and the ability to build effective relationships with a variety of stakeholders
Capable of managing challenging conversations and sensitivity to residents’ situations
Ability to handle competing and changing priorities and a positive, proactive approach to problem-solving
High attention to detail and top-level verbal and written communication
A high level of confidentiality and discretion
Benefits

Competitive salary
Up to $15,900 extra tax-free per year through Community Business Bureau (check out their website to understand how it works)
Additional salary packaging for meals and entertainment up to $2,650 per year
Discounted Go-Get membership
Additional leave day between Christmas and New Year
Earn vouchers and other rewards with our reward and recognition system.
Be part of a genuinely dynamic, supportive and collaborative team in a growing organisation
How to Apply

To be considered for this position please apply now with your resume. There is no closing date for this role, please apply as soon as possible as all applications will be reviewed as they are received.

Beaumont People has been retained to recruit this role on behalf of City West Housing, please direct all inquiries to Kathleen Rutherford at kathleen@beaumontpeople.com.au

At Beaumont People we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities.

We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require a reasonable accommodation to be made for your application to be assessed we would be more than happy to discuss how that can be arranged.