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Form of work Enjoy your career with Beaumont Tiles!
Join the tile industry leader within the Bunnings/Wesfarmers group
Strong focus on order administration and customer support
Fast-paced, dynamic collaborative team
The role:
We are looking for a skilled Customer Service Administration Officer to join our Residential Sales team. Based at our QLD Head office located in Rochedale you will serve as a point of contact for clients with queries about products, estimation of building materials, orders & deliveries and provide support for internal sales representatives.
Our ideal candidate is goal-oriented and has a deep knowledge and passion for providing outstanding client experience. If you have exceptional organisational skills and draw energy from being part of a dynamic team, we would like to meet you.
Key responsibilities:
Liaising directly with the Builders over the phone, email and face-to-face meetings
Supporting the sales force with general administrative duties to help reach the team’s objectives
Interpretation of customer contracts, contract variations, and order paperwork
Keep accurate client and project records
Data entry and database maintenance
Relationship management with both customers and suppliers
Maintain internal team relationships
Order management – maintaining accurate delivery dates and stock allocations
Liaising with internal divisions such as procurement, warehousing and logistics teams to ensure projects run smoothly
Problem solving any on site issues that may arise and achieving timely resolutions
Requirements for the role:
Be a customer service superstar!
Possess high-level organisational skills and the ability to manage a number of projects at the same time
Be proactive, enthusiastic and able to work in a dynamic, collaborative team environment
Be confident, professional and have excellent interpersonal skills
Have exceptional verbal and written communication skills
Have strong problem-solving skills and a high level of initiative
Be highly competent in Excel and other Microsoft suite products
Previous experience in the building industry/ with building products is highly sought after but not essential
The Perks:
Be part of a market leader and nationally recognised company
Attractive remuneration packages with incentives
Employee assistance program (EAP)
Training and development opportunities
Exclusive employee discounts
Fun and collaborative work environment
3pm finishes on Fridays!
THE BEAUMONT TILES STORY
Beaumont Tiles is Australia’s biggest retailer of tiles and bathroom ware with over 100 outlets across most states. An innovative market leader, Beaumont Tiles buyers travel the globe to bring back the best in tiles, stone, and bathroom ware. Beaumont Tiles has company-owned and franchised stores servicing trade, home builders and renovators, and the commercial sector.
This is a great opportunity for you to make your mark and further develop your career with a growing and successful company. If you want to join a great team then we would like to hear from you!
If you would like to know more about this role, please email talentteam@tile.com.au or head to our website https://www.beaumont-tiles.com.au/careers
Enjoy your work with Beaumont Tiles!
