AddressCars mean different things to different people. At the helm of the Service division, you’ve seen them all. There’s the tradesperson bringing in their work-horse for a routine check-up, the car enthusiast who is hesitant to hand keys over to their pride-and-joy, the busy mum who absolutely needs a courtesy car and the customer who is having their nuts-and-bolts check as a first experience at your counter. Customers come in many forms and as a Customer Service Advisor you can shape the experience to ensure each customer receives the service they need. Working as part of the Service Division, at the heart of Australia’s largest Automotive Company, you are part of the team at the forefront of customer care.
Metro Ford, located in Newstead, have an opportunity for a Customer Service Advisor to join the well established team. With a highly employee-centric leader, the opportunities for flexibility are vast. The focus of this customer-centric role is to consistently deliver the Ultimate Customer Experience to each and every valued guest - working alongside your team,with the unified goal of “One Team, One Vision”.
At Eagers Automotive we are working towards our vision of being Australia’s most admired Automotive Group and we have the talent to make it happen, along with 109 years of rich company history as a legacy. With over 8,000 employees across Australia ad NZ, and a footprint in every capital city- there are endless options for progressing your career. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.
About this role:
- Connect with customers at the desk and over the phone, build rapport quickly and act with integrity- always
- Deliver an exceptional customer experience with a high level of professionalism
- Be hungry to learn and humble when mistakes are made- we are human after all
- Use your owner’s mindset to manage your time, prioritise the important tasks and ensure that you meet service deadlines
- Be agile and flexible to change, things move pretty quickly here
- Keeping customers up to date on the servicing of their vehicle
- Liaising with team to ensure jobs are completed within the allocated time
- Obtaining accurate pricing and preparing invoices
- Handling complaints and ensuring prompt issue resolution;
- While Service Advising experience is highly desirable, all Automotive & Customer Service experience will be considered
What’s on offer:
- An above award salary and commission structure package second to none
- Support from an experienced team and employee-centric Manager
- Opportunities for personal and professional development
- A pathway to further opportunities within the Group
- Ongoing training - WE invest in YOU!
- A staff rewards program with highly valued prizes
- Newstead Hub Rewards & Recognition Program + Ford Awards
- Discounted health insurance, finance & insurance
- Employee purchase policy
- Wellness initiatives: Class Pass and YouFoodz
- Employee assistance program
- Novated leasing and vehicle subscription offers & more
As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility
