Company

Bank Of SydneySee more

addressAddressSydney, NSW
CategoryCustomer Service

Job description

An ideal position for anyone who is interested in engaging in quality conversations with our customers and providing them with guidance and support.

Are you someone with a genuine passion for providing outstanding Customer Service? Do you thrive in a fun and positive team environment? If this sounds like you, apply now!

What We Offer

We’ve created a culture of cohesiveness and inclusivity. Our employees enjoy:

  • Professional development opportunities through mentoring, job appreciation, e-Learning and support of external qualifications
  • We recognise our employees for their effort and contribution through our on-the-spot, quarterly and annual recognition programs 
  • Independent and free well-being support through our employee assistance program
  • Competitive pricing for staff home loans and associated benefits
  • Fun social events throughout the year to maximise connection with your colleagues
  • A positive kick-start to the day with fresh fruit and real coffee
  • We offer a subscription to PerkBox which gives our employees access to hundreds of perks and discounts, plus wellness content from industry experts

Our Sydney CBD Head Office offers a modern working environment in the heart of Sydney, close to transport, shopping and dining options. We’re also open to hybrid working for our people to ensure balance between work and home life.

About the Opportunity

In this role you will be responsible for building lasting relationships with our customers by providing them with exceptional Customer Service. You will be responsible for accurately and efficiently solving customer enquiries and creating an outstanding customer experience. Your tasks will include:

  • Assisting customers with enquiries via inbound and outbound calls
  • Managing customer’s requests received through Omni-Channels and ensure timely resolution as per customer’s satisfaction.
  • Assisting customers with internet banking enquiries and troubleshooting any issues
  • Monitor and assess customer online applications, including liaising with customers, in terms of end to end Digital account application process
  • Be the first point of contact for home loan and broker support queries.
  • Reporting customer complaints to Supervisor and Management
  • Any other ad-hoc tasks as assigned by the Customer Service Centre Manager
  • Triage with internals teams on customer’s requests and follow up.

About You

We are seeking someone who has the following skills and experience:

  • Strong communicator with exceptional influencing and relationship building skills
  • Ability to work in a high volume and fast paced work environment.
  • Demonstrated problem solving skills to identify options to meet customer needs.
  • Ability to navigate multiple systems while maintaining customer engagement on the phone.
  • A positive, team-focused attitude and willingness to contribute to team goals.
  • Ability to work within set timeframes and adhere to schedules.

Sounds like you? To join our Bank where people and relationships matter - apply now!

About Bank of Sydney

Bank of Sydney is a growing, thriving bank that’s proudly built on multicultural, community banking foundations and a human connection with our customer. Our shared vision is focused on the growth of our people by nurturing their talent and developing their skills. With us, your career is in safe hands!

Requirements

-

Apply

Refer code: 2250358. Bank Of Sydney - The previous day - 2024-05-23 08:25

Bank Of Sydney

Sydney, NSW
Popular Customer Service Officer jobs in top cities
Jobs feed

Amazon Delivery Driver

Amazon Flex

Armadale, WA

Medical Laboratory Scientist - Research Assistant

Nsw Health Pathology

Sydney, NSW

Safety & Compliance Officer - Goondiwindi

National Heavy Vehicle Regulator

Goondiwindi, QLD

Research Assistant - EECS, Faculty of EAIT

The University Of Queensland

Queensland

Coordinator

Bunnings Warehouse

Mount Isa, QLD

Maintenance Team Leader - Residential Aged Care

Baptistcare Nsw & Act

Point Clare, NSW

Airport Services Officer

Shire Of Wyndham East Kimberley

Broome, WA

Warehousing Assistant

Flexiforce Australia

Goulburn, NSW

Sheet Metal Fabricator

Hays Recruitment

Parramatta, NSW

Sales Representative

Conquest Personnel

Altona, VIC

Share jobs with friends

Related jobs

Customer Service Centre Officer

Customer Service Officer - Hybrid

Ppg Industries

Eastern Creek, NSW

just now - seen

Permanent Part Time Customer Screening Officer - Sylvania

Bay Audio

Sylvania, NSW

just now - seen

Permanent Part Time Customer Screening Officer - Salamander Bay

Bay Audio

Salamander Bay, NSW

just now - seen

Customer Service Officer | Gosford

Compass Housing

Gosford, NSW

just now - seen

Customer Service Officer

Westpac Bank

Grafton, NSW

just now - seen

Customer Service Officer

St George Bank

Gosford, NSW

just now - seen

Customer Service Officer

Westpac Bank

Gosford, NSW

just now - seen

Customer Service Officer - Fantastic entry level opportunity

Police Bank

Surry Hills, NSW

just now - seen

Technical Records Officer

Qantas Airways

Mascot, NSW

5 minutes ago - seen

Customer Service Officer

Capital Smart Repairs

Lansvale, NSW

5 minutes ago - seen

Trainee Customer Service Officer

Capital Smart Repairs

Brookvale, NSW

5 minutes ago - seen

Office All Rounder / Customer Service

Vettech Australia Pty Ltd

Seven Hills, NSW

3 hours ago - seen

Ramp Officer and Customer Service Officer - Dual Role in Albury!

Star Aviation Services

Albury, NSW

4 hours ago - seen

Customer Service Officer - Part Time

Wow Recruitment

Ingleburn, NSW

4 hours ago - seen

Customer Service Officer | Entry Level Role

Citrus Group

Rhodes, NSW

4 hours ago - seen

Customer Service Officer - Hurstville (Part-time)

Hcf

Hurstville, NSW

4 hours ago - seen

Customer Service & Admin Support Officer

Regional Development

Dubbo, NSW

4 hours ago - seen

Customer Support Officer 0333

Intereach

Deniliquin, NSW

4 hours ago - seen