AddressAn ideal position for anyone who is interested in engaging in quality conversations with our customers and providing them with guidance and support.
Are you someone with a genuine passion for providing outstanding Customer Service? Do you thrive in a fun and positive team environment? If this sounds like you, apply now!
What We Offer
We’ve created a culture of cohesiveness and inclusivity. Our employees enjoy:
- Professional development opportunities through mentoring, job appreciation, e-Learning and support of external qualifications
- We recognise our employees for their effort and contribution through our on-the-spot, quarterly and annual recognition programs
- Independent and free well-being support through our employee assistance program
- Competitive pricing for staff home loans and associated benefits
- Fun social events throughout the year to maximise connection with your colleagues
- A positive kick-start to the day with fresh fruit and real coffee
- We offer a subscription to PerkBox which gives our employees access to hundreds of perks and discounts, plus wellness content from industry experts
Our Sydney CBD Head Office offers a modern working environment in the heart of Sydney, close to transport, shopping and dining options. We’re also open to hybrid working for our people to ensure balance between work and home life.
About the Opportunity
In this role you will be responsible for building lasting relationships with our customers by providing them with exceptional Customer Service. You will be responsible for accurately and efficiently solving customer enquiries and creating an outstanding customer experience. Your tasks will include:
- Assisting customers with enquiries via inbound and outbound calls
- Managing customer’s requests received through Omni-Channels and ensure timely resolution as per customer’s satisfaction.
- Assisting customers with internet banking enquiries and troubleshooting any issues
- Monitor and assess customer online applications, including liaising with customers, in terms of end to end Digital account application process
- Be the first point of contact for home loan and broker support queries.
- Reporting customer complaints to Supervisor and Management
- Any other ad-hoc tasks as assigned by the Customer Service Centre Manager
- Triage with internals teams on customer’s requests and follow up.
About You
We are seeking someone who has the following skills and experience:
- Strong communicator with exceptional influencing and relationship building skills
- Ability to work in a high volume and fast paced work environment.
- Demonstrated problem solving skills to identify options to meet customer needs.
- Ability to navigate multiple systems while maintaining customer engagement on the phone.
- A positive, team-focused attitude and willingness to contribute to team goals.
- Ability to work within set timeframes and adhere to schedules.
Sounds like you? To join our Bank where people and relationships matter - apply now!
About Bank of Sydney
Bank of Sydney is a growing, thriving bank that’s proudly built on multicultural, community banking foundations and a human connection with our customer. Our shared vision is focused on the growth of our people by nurturing their talent and developing their skills. With us, your career is in safe hands!
Requirements-
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