Customer Service - Collections

Our Client is a leading Financial Services company specialising in providing brokers and borrowers with innovative credit service solutions. 
We have an exciting opportunity for an experienced Customer Service Representative looking to forge a career within the Collections space to become a Collections Officer.

This newly created role is due to continued growth within the Asset Finance Collections Team that is located in their vibrant office in Parramatta.
This company prides itself on high levels of staff retention, high quality Customer Service and relationship building. They offer excellent career progression and continuous learning opportunities, a true work life balance and a supportive team culture. 

The main responsibilities of this role are: 

• Promptly making contact with borrowers in arrears so that the best opportunities are made to reach a mutually agreed arrangement for payment of arrears.
• To ensure all necessary outputs are completed within required time frames in order to meet the terms of client agreements and to optimise efficiency of the department.
• To ensure high standards of accuracy on outgoing documentation to optimise efficiency of the department and to grow and maintain strong business reputation.
• To ensure policy and procedures are adhered to in relation to time frames, reconciling accounts, adjustments, charging penalty interest and fees and issuance of relevant default and property enforcement notices.
• Maintaining accurate records ensuring that loans are being correctly reported, arrangements are being followed up on and actions correctly recorded.

• Minimum 1-2 years Customer Service experience, obtained within the financial services sector.
• Proven negotiation skills.
• Strong team player with a positive attitude.
• Drive to succeed in a busy and fast paced environment.
• Posses sound MS Office skills.
• Demonstrated ability to learn new practices and procedures.

• Modern and spacious offices with a welcoming offering. 
• Social environment offering team sports competitions and other events.
• Happy teams and supportive management structure.
• Strong work life balance (working shifts across standard office hours, no weekend work).

• Supportive management offering genuine training and development.
• True career progression, work in a team often described as a talent pool for the rest of the business.
• Team events.
• Free gym membership, paid pre-natal/parental/grandparents leave and wellbeing support.