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Form of work Job description
The Claims divisions are integral to the organisation as they assist customers in their moment of need. Working within the Travel Claims Team, this role will see you delivering optimum service by answering a variety of queries regarding new claims, existing claims and general policy information. You will demonstrate strong problem-solving skills and strive to meet customer’s expectations by ensuring a professional and courteous experience is delivered to each and every customer.
You will be assisting customers who are often experiencing difficult times by providing an easy claims process - for people who love to help others, this role is highly rewarding.
You’ll be responsible for:
Ensuring a fair and reasonable outcome for our customers
Processing claims for customers via telephone enquiries
Handling confidential claims information discreetly and professionally
Driving service outcomes for internal and external customers
Adhering to all compliance and legislative requirements
Processing settlements where appropriate
Ideally, you’ll have:
Excellent customer service abilities and solid verbal communication skills – ideally within a call centre environment
The ability to multi-task and work in a fast-paced environment
A high attention to detail and pride in your work and accuracy
The confidence to learn, access and utilise a variety of systems and software
The flexibility to work a rotating roster, 38 hours/ week between 8.00am-8.00pm OR a 24/7 rotating roster
Have the confidence to make decisions in your role
Experience within the Insurance industry managing claims back-office functions/claims management is highly regarded
This is the ultimate opportunity to break into a diverse and rewarding industry with a strong global business. If you are full of enthusiasm and seek career development opportunities in your role, apply today!
If you are available to commence on Monday, 12th June 2023, click APPLY to submit your application, or for a confidential discussion please call Jacqui 0499 399 447.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
