AddressCustomer Service Consultant
Jewellery Industry
Our Company:
Becks Group Australia is a genuine South Australian success story. Becks Group Australia is an established market leader and national supplier of the highest quality products and services to the Jewellery Industry in Australia, New Zealand and Internationally. Our reputation has been built on 40 plus years of outstanding customer service and exceptional product quality.
The Role:
You will be joining a successful team where you will be given the opportunity to:
- Be exceptionally helpful and confident on the phone – our clients need to hear a professional person who knows their product and wants to solve problems and find solutions
- Process our customers' orders – accurately and efficiently
- Generate and provide quotes
- Have an eye for the details and excel in quality control
- Generate invoices, order reconciliation and preparing orders for delivery and freighting
- Help out the Team with whatever it takes to get the job done and make the customer experience one that makes them smile and want to sing your praises!
Experience Required:
Our Customer Service Consultants are a critical part of what we do; you are often the first point of contact for our clients, so at least 2 years' experience preferably from a customer service based position possibly in retail, hospitality or a call centre will be necessary.
- To be successful in this position, the following skills and attributes are essential:
- Strong attention to detail
- Exceptional computer literacy
- Ability to communicate effectively both verbally and in the written form
- Willingness to learn and contribute to the success of your team
- Ability to work under pressure in a busy office environment
- Professional and confident telephone manner
- Show enthusiasm and a love of customer service
- An ability to learn and or demonstrate a technical aptitude and practical knowledge of our products and services
- Commitment, flexibility and adaptability
- Passion and being a great Team member
- Adaptability, staying power and initiative
- Can you juggle? You will need to manage changing work flow requirements
- And of course, that you are personable, caring, supportive and friendly on the phone. Our customers can't see you, so they will form their opinion on the experience based on how you sound and communicate!
Hours of work are provided on rostered basis to cover the extended service to our Retail customers. Successful candidates will be required to work Monday to Friday 9am to 5:30pm.
The successful candidate will be employed on a 12 month fixed term contract.
Applicants will be provided with full on the job training and employee benefits.
Successful applicants will also be required to undertake a Police Clearance on commencement of their employment.
Applications close Monday 21 November 2022
Please send your cover letter and CV to:
Attention Leanne Holme via Seek.com
