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Form of work The opportunity
The North Service Centre (NSC) is an integral part of servicing AMP’s North platform, and the Customer Service Consultant role encompasses contact centre duties to deliver a superior level of service to AMP’s advisers and clients.
This is a fantastic opportunity for you to enter financial services industry and welcome you application regardless of your work experience or life stage.
You will be given comprehensive initial training to get you off to a strong start, so it doesn’t matter if you have no relevant experience. Your training will continue and you will be upskilled to help your professional development.
We have opportunities across Australia and can offer remote and hybrid working (your Talent Consultant will discuss this with you individually). The next induction/start date is Monday 27th March 2023.
How you will make an impact
Provide a high level of end-to-end customer service financial advisers and clients on the North Platform through handling inbound telephone queries and customer/adviser chats
Use you understanding of the product & platform and use your active listening & problem-solving capabilities to determine appropriate solutions
Identify areas of improvement and assist in establishment of better work practices within the NSC
Conduct online training and coaching with financial advisers and practice staff
What you will bring to the role
Customer focus-Build rapport & establish effective working relationships financial advisers, customers and other stakeholders
Accountability and ownership-Make a personal commitment to resolve customers’ issues and follows through to completion
Communication-Adapt your written and verbal communication style and deliver messages in a professional, courteous manner
Problem solving-Ask probing questions to fully understand enquiries then logically apply knowledge to reach the best solution for adviser or customer
Positive and helpful attitude-Focuses on achieving a positive outcome even under challenging circumstances
Is this your dream job?
….then apply today! We review applications as soon as we receive them and if we find our perfect candidate, we may close the role earlier than the advertised close date.
Working for AMP
We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.
“ AMP-The investor in all of us ”
Wellbeing & Benefits
We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:
We-Flex: Choose how, when and where you work.
CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
LinkedIn Learning: and other Learning@AMP programs to grow your career.
Volunteering: opportunities through our AMP Foundation.
Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.
Inclusion & Diversity
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.
At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan here
Please let us know when you apply what we can do to help you show up at your best during our selection process.
Message to recruitment agencies
Please do not send unsolicited resumes to any AMP employee in relation to this role or others. We cannot accept unsolicited resumes or be responsible for fees related to unsolicited candidates.
