Address
Form of work
Salary- Customer Service - providing financial advice re AP/AR/Payroll/Invoicing - exposure to this preferred
- SAP experience required
- Parramatta location
- 6 month temp role with view to extension
- $365 per day
A leading NSW Government agency is seeking an additional resource in advisory services. This candidate with support with internal and external finance enquiries therefore understanding of the function required.
As a public service, our client is always on in supporting NSW. To this end, they work through the Christmas period aside from public holiday.
They work on a roster basis also; 7-3, 8-4, 9-5, 10-6pm
Description
Reporting to the Team Manager Advisory Services, you will deliver professional, timely and accurate management of internal and external stakeholder enquiries as the first point of resolution, across requisition to pay process and a range of multifunctional financial, purchasing, accounts payable, accounting services.
In a high volume contact centre environment you will liaise with internal stakeholders and Sydney Water external suppliers supporting customer enquiries seeing you responsible for:
- Provide prompt response to a range of multifunctional enquiries including, purchasing, accounts payable, procurement, and accounting enquiries for internal and external customers.
- Provide quality customer service that consistently meets service standards and targets.
- Provide the first point of contact and manage enquiries through to completion.
- Be a first point of contact for staff and support and guide through SAP
- Escalate enquires as required and ensure that the client is kept informed and monitor progress until the enquiry is closed.
This role will ideally suit a team member with a Finance - Accounts Payable or a Procurement background. You will have demonstrated customer service skills, strong problem-solving abilities and experience working in a shared services environment.
To be successful in this role you will need:
- 3 years' experience working in a shared services environment.
- Problem solving and enquiry skills to understand the nature of an enquiry and respond in an efficient way.
- An ability to provide information so that it can be easily understood.
- Clear understanding of how escalation paths work while retaining accountability for the resolution of enquiries.
- Ability to use a range of corporate systems including Finance information systems including SAP
- Well-developed organisational and administrative skills, including strong attention to detail and the ability to prioritise and control own workload
