Customer Service - Inbound Banking

Your New Company

Are you looking to kickstart your career in banking? Do you enjoy getting to know customers in order to provide them with tailored solutions to the challenges they face? This is one of Australia’s largest banks who truly believe in putting people’s needs first every time. They are currently looking for passionate and motivated individuals who love what they do to join their team starting in January!

Your New Role

This opportunity will see you assisting customers with queries across their accounts as well as educating them on the bank's online self service platforms and products. You’ll enjoy getting into the details, problem solving and providing a high quality service to those you are assisting. This is a full time permanent opportunity based in their Knox office. You will be working an average of 37.5 hours a week on a rotating roster between the hours of 7am - 7.15pm Monday to Saturdays.Note this role is based in Knox however initial training will be held in Docklands.

Key Responsibilities

• Act as the first point of contact for customers who have queries relating to their accounts, internet banking or products and services they have access to
• Educate customers around banking services whilst providing tailored solutions
• Deliver exceptional customer outcomes that strengthen the partnership with each customer
• Update and maintain detailed customer records
• Efficiently navigate through a variety of banking systems and tools
• Work within SLA’s

What you will bring to the team

• Exceptional customer service skills, with a customer centric mindset
• Excellent communication skills, written and verbal
• Ability to build rapport and create sustainable relationships with our customers and stakeholders
• Ability to work with technology across multiple platforms
• Call centre experience is desirable but not essential

Benefits for you

• Opportunity to gain a permanent full-time role within one Australia’s largest banking institutes
• Industry leading induction training with continued support from outstanding leaders
• Excellent work life balance and an ongoing hybrid working model supported (2 days WFH following training)
• Clear development pathway and growth opportunities, with large focus on internal promotion
• Free onsite parking

To Apply

Please follow the links below to apply online, note these will be starting 23rd January 2023 however interviews will be conducted over the next two weeks.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Skills

Customer service OR call centre OR banking OR retail banking OR inbound

Education

Secondary School/High School