Customer Service Manager

Humdrum is:

A Fremantle based disability service provider in the scaling phase. Our mission is to combat boredom and isolation for our community.

In short, we build the digital infrastructure to muster, train and deploy support worker and therapist unicorns to assist in the eclectic lives of our rapidly growing community.

Check out our website: https://humdrum.community

We are offering:

• A competitive salary.

• Full time role with 4 weeks of annual leave.

• Funded and paid professional development.

• The opportunity to be part of something unique and beautiful at its cactus roots.

You are/have:

• Experience in a Customer service Manager role

• Managing, mentoring and training customer service officers
• Holding and planning meetings for internal staff

• Experience and or qualifications in social and community customer facing work

• Minimum of 2 years experience including experience and knowledge of HR work

• Charismatic and great at communicating with people from all walks of life

• A quick learner, with the ability to multitask, take initiative and be open to change

• Confident with computers, both creatively and logically. Ie can learn excel, photoshop and Google your way out of knowledge gaps

The role:

• Engaging with community stakeholders and ensuring efficient client relationships.
• Manage professional development and mentoring of customer service officers including giving feedback and directional support.
• Assist with recruitment and liaising with other areas of the business to ensure customer relations are maintained and services are delivered to expectations.
• Develop policies and procedures as well as review and audit existing programs and policies.

As well as:

• Assessing customer requirements and identifying, creating and implementing a tailored support programs

• Oversee the customer progress and reporting it to management and third parties

• Assisting customers to connect with internal and external services

• Business development

• Assisting management in day to day tasks

Summary of role requirements:

• Looking for candidates available to work on weekdays
• 2-3 years of relevant work experience required for this role
• Working rights required for this role

Job Types: Full-time, Part-time

Pay: $45,000.00 – $70,000.00 per year

Benefits:

• Relocation assistance
• Travel reimbursement

Schedule:

• Monday to Friday

Supplemental pay types:

• Christmas bonus

Experience:

• Customer service manager: 2 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person

Application Deadline: 15/04/2023