Customer Service Manager

Take your career to the next level at Global Exchange Australia! Our company focuses in currency exchange services and is one of the leading foreign exchange companies in the world. With the return of international tourism, we are rapidly expanding and we want you to join our team as our Customer Service Manager.

Reporting to the Managing Director, your new role will require you to run and oversee the Customer service department in Australia.

Responsibilities:

• Responsible for the development and evaluation of policies, programs, and procedures related to customer relations and the provision of goods and services.
• Managing, mentoring and developing skilled customer service staff.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution
• Providing guidance, feedback, and assistance to team members, including involvement in recruitment processes.
• Designing and implementing after-sales services to gauge customer satisfaction, assess product performance, and make necessary improvements to service offerings.
• Ensuring efficiency in department by applying best practices to areas of improvement.
• Collaborating with other departments and customers to ensure excellent customer service is provided.
• Addressing to customers concerns and complaints both via email and phone calls promptly and effectively.
• Analyse statistics, compile accurate reports and evaluate the budget.

Requirements:

• Willing to learn and grow.
• Experience in providing customer service support
• Working knowledge of handling social media platforms, excel and databases.
• Customer service orientation
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Energetic, focused, and proactive. Gets the job done.

What you'll get in return

• You will be working for a recognised multinational company and one of the top global foreign exchange companies in the world.
• Great opportunity to learn and develop key skills while learning about every different department in the company.
• Ongoing training, mentoring and support, high focus on professional development.
• You will be joining a young and growing team.
• Work at a thriving and exciting workplace like Sydney International Airport.
• Work - Life balance. Monday to Friday Schedule.
• Competitive remuneration composed by yearly salary, variable bonus and superannuation.

Job Types: Full-time, Permanent 38 hours per week

Spanish speaking candidates would be highly preferable.

Education:

• Bachelor Degree (Preferred)

Experience:

• Customer service
• Sales
• Administration and finance (Preferred)

Job Type: Full-time

Salary: $62,000.00 – $67,000.00 per year

Benefits:

• Employee mentoring program
• Salary packaging
• Work from home

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• mascot, Nsw 2020: Reliably commute or planning to relocate before starting work (Required)

Work Authorisation:

• Australia (Preferred)

Work Location: Hybrid remote in mascot, Nsw 2020

Application Deadline: 28/06/2023