Date Posted
Category
Salary
Job type
Work model
Level
Location
Unfortunately, this job posting is expired. Please click here to view related job postings.
Company

New Vision PsychologySee more

addressAddressSydney, NSW
type Form of workFull-time | Part-time
CategoryAdministrative

Job description

New Vision Psychology is a busy private psychology practice looking for a highly reliable and compassionate Mandarin and English Speaking Customer Service and Clinical Admin Officer to join our head office in the CBD.

A key component of this position is providing exceptional customer service while managing high volumes of phone calls and complex enquiries. We are looking for someone who has had experience in a busy call centre or as a health receptionist.

The ideal candidate will have an interest in mental health, motivation to develop their understanding of our psychologists’ skillsets and therapies, and a desire to support our clients get the most out of their time with us.

This role includes:

  • Being the first point of contact for our service; answering complex mental health service phone enquires
  • Supporting clients by understanding their specific needs and matching them with the most suitable psychologist
  • Understanding our psychologists' therapeutic styles to place clients with the right practitioners
  • Taking patient bookings and scheduling appointments
  • Liaising with psychologists, doctors and psychiatrists as required to facilitate referrals
  • Providing support to our team of psychologists
  • General administrative duties

Extensive training and ongoing guidance will be provided for this role.

Essential Criteria

  • A minimum of 3 years’ experience in a busy call centre or in a medical reception role
  • Ability to speak native level Mandarin and English (Cantonese preferred but not essential)
  • Able to work on Saturdays (36 hours per week full-time or 28.5 hours per week Part-time)
  • Exceptional communication skills and telephone customer service
  • Proactive approach to workplace tasks, with the ability to work independently
  • Multitasking skills, with the ability to handle high volumes of client enquiries and complex situations
  • Highly attentive to detail, with excellent spelling and grammar skills
  • Ability to work in a team environment, with strong interpersonal skills
  • Strong typing and computer skills, with the ability to learn new systems
  • Strong ability to follow procedures and instructions

Benefits

  • Make an impact in people's lives by facilitating their mental health journeys
  • Join a friendly team of dedicated and collaborative professionals
  • Dynamic and interesting role – you’ll never be bored
  • Extra supportive and autonomous work environment
  • Work in a low-risk, COVID-safe setting
  • Career stability – stay with us for the long-term
  • Convenient CBD location between Wynyard and Martin Place

Our culture

New Vision Psychology has been around for 13 years, and we have solid training structures in place to ensure your success. You will be joining a dynamic and collaborative team of 6. You’ll work directly with our directors who are easily accessible and lead with compassion. We have low turnover rates and provide lots of support and autonomy. If you’re a reliable person with a strong sense of responsibility, you’ll fit in perfectly!

Hours: Either 36 hrs/week full-time Monday - Thursday 9am -5:30pm and Saturday 10:00am- 4:30pm (lunch 1:00-2:00) or permanent part time - Monday -Wednesdays and Saturdays (28.5 hours)

$70,000 plus Superannuation based on 36 hours and working 6 hours on Saturdays

If you would like to apply for this role, please send your resume to danni.z@newvisionpsychology.com.au.

Job Types: Full-time, Part-time
Part-time hours: 28.5 - 36 per week

Salary: $70,000.00 per year

Benefits:

  • Employee mentoring program
  • Free drinks
  • Free food

Ability to commute/relocate:

  • Sydney, NSW 2000: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer Service or Medical Reception: 2 years (Required)

Language:

  • Native Level Mandarin (Required)
  • Native Level English (Required)

Work Authorisation:

  • Australia (Required)

Expected Start Date: 24/04/2023

Request

Customer service, Medical scheduling, Computer skills, Call centre

Benefits

Employee mentoring program, Free food
Refer code: 717008. New Vision Psychology - The previous day - 2023-03-29 02:26

New Vision Psychology

Sydney, NSW
Jobs feed

Bus Driver - Permanent Part-Time

Cranbrook Care

Kellyville, NSW

Permanent

Area Manager - Goulburn

Capricorn

Goulburn, NSW

Permanent

Home Care Support Worker - South West Sydney

Orchard Talent Group

Liverpool, NSW

$30.90-32.70 per hour

Recruitment Consultant - Insurance

Fuse Recruitment

Hawthorn East, VIC

Permanent

Recruitment Consultant - Business Support

Empire Group

Brisbane, QLD

$60,000-90,000 per year

Senior Recruitment Consultant - Business Support

Core Talent

Sydney, NSW

Permanent

Mining Technology Implementation Specialist

Caterpillar

Redcliffe, WA

Graduate Recruitment Consultant 2024 - Parramatta

Sharp & Carter

Parramatta, NSW

Permanent

Caterpillar Representative Development Program

Caterpillar

Tullamarine, VIC

Senior Recruitment Consultant

Orchard Talent Group

Sydney, NSW

Permanent

Share jobs with friends

Related jobs

Customer Service / Medical Reception (Private Psychology Clinic)

Customer Experience Officers

Kelsian

Permanent

Leichhardt, NSW

just now - seen

Commercial Relationship Manager

Anz

Wanganui, NSW

just now - seen

Senior Relationship Manager

Anz

Wellington, NSW

just now - seen

Deal Desk Analyst

Qualtrics

Permanent

Sydney, NSW

just now - seen

Customer Information Officer

Kelsian

Permanent

Leichhardt, NSW

35 minutes ago - seen

Travel Agent - Work From Home

Destinee Travel

Permanent

New South Wales

2 hours ago - seen

Customer Service

Kristina Neves

Temporary

Petersham, NSW

2 hours ago - seen

Customer Service Officer

4C Recruitment Solutions

Permanent

Wetherill Park, NSW

2 hours ago - seen

Service Desk Analyst

Kbr

Permanent

Sydney, NSW

2 hours ago - seen

Customer Care Coordinator | West Ryde

Ws Audiology

Permanent

West Ryde, NSW

3 hours ago - seen

Customer Service

Randstad

Permanent

Parramatta, NSW

3 hours ago - seen

Bakery Team Member - Wetherill Park Customer Fulfilment Centre

Coles Group

Permanent

Wetherill Park, NSW

3 hours ago - seen

Customer Service Representative - Roadside Assistance

Oryx People

Permanent

Sydney, NSW

3 hours ago - seen

Customer Service Representative

Rentokil Initial

Permanent

Sydney, NSW

3 hours ago - seen

Senior Client Relationship Manager

Randstad

$100,000 per year

Sydney, NSW

3 hours ago - seen

Customer Service Representative

Chandler Macleod

Temporary

Auburn, NSW

3 hours ago - seen

Customer Service Officer

Westpac

Permanent

Erina, NSW

3 hours ago - seen

Customer Service Attendant - Bar, Cafe & Gaming

Parramatta Leagues

Permanent

Dural, NSW

3 hours ago - seen