Address
Form of work If you have knowledge of and passion for NDIS funding this role is perfect for you!
The Opportunity:
We are looking for highly driven and customer focussed individuals to join our MyTrust team, who are the gateway to participants achieving their goals with The Disability Trust and have extensive knowledge of the NDIS. Working in our Head Office in Coniston, you will be part of a large and friendly team of professionals.
The Customer Service Officer is the first point of contact in the MyTrust team for our customers. As a team member, you will:
Engage with participants to establish and/or alter their services with The Disability Trust
Liaise with stakeholders with regard to rostering and budgeting
Review and update information and provision of supporting documents
Interpret documentation and reports to maximise client plans
Interpret the NDIS price guide and ensure billing is accurate across participant services
The base annual salary for this position starts at $74,000 including superannuation and will be negotiated based on skills, qualifications, and experience. Regular hours for the position are Monday to Friday from 8:30am to 5pm. We are offering two full-time opportunities, one permanent role and a fixed-term role of up to 12 months with the possibility for permanency or extension.
About You:
To be the successful candidate, you will have highly-developed customer service and communication skills with a positive, empathetic and professional attitude. You will bring strong analytical, financial and process oriented skills with the ability to work in a fast paced environment, whilst setting priorities and deadlines.
With a strong understanding of our services, your positive approach to work will be key, as you liaise with operational leaders and support services to proactively problem solve and manage client enquiries. Knowledge of NDIS funding requirements and community services is desired but not essential.
What we will offer you:
At The Disability Trust, we are very person-centred and people focused, heart is at the core of what we do. We recognise the value of our employees and provide a range of benefits:
5 weeks' annual leave per annum (that's one EXTRA week of play!)
An additional paid day off for your birthday
Option for Flexible Public Holiday leave for days of cultural or religious significance
An extensive paid learning and development offering
Attractive non-for-profit salary packaging options (around $15k in tax free earning potential)
Our organisation was awarded Australian HR Awards 'Employer of Choice' in the non-for-profit and public sector category in 2019 and 2020, and finalists in 2021 and 2022 - a true testament to our people strategy and investment in our workforce.
Next Steps:
If you believe you can add value to our MyTrust team, we want to hear from you. Apply now with your Resume and Cover Letter outlining how your experience and skills match the criteria listed above. To discuss this opportunity further, please contact Senior Manager SSC and MyTrust, Lee-Anne McCabe via e: LeeAnne.McCabe@disabilitytrust.org.au
Applications close 31 March 2023.
Apply Now
