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Form of work Job Description
BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.
The Opportunity
Come and discover the opportunity to join our BlueScope Distribution business in our Gladstone team as a Customer Service Officer. BlueScope Distribution is a provider of single-source product, processing and service solutions in steel and aluminium. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.
As a Customer Service Officer, you will be the face of BlueScope for our customers, ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries.
Working Monday-Friday, you will have access to various health and wellbeing initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training.
What Will You Do?
Working with your team members, you will be a key contact for sales and service. This will see you:
interact with our customers over the phone, email and in person managing quotes and queries
follow-up on quotations and inquiries converting these into sales opportunities
collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
nurture and grow relationships with customers to uncover new business and sales opportunities
continuously look at new ways of improving the customer experience and consistently improving the total value proposition
More About You
You will have a positive attitude combined with an eagerness to learn and provide exceptional customer experience. In addition, it would be advantageous to have the following experience and attributes:
effective communication and time management skills
ability to problem solve and develop solutions
basic knowledge with Microsoft office and a willingness to undergo relevant training
ability to work independently and in a team
Why BlueScope
As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:
create and deliver innovative solutions that drive transformation in our business
make an impact that really does shape the world we live in
keep growing through continuous learning and development opportunities
enjoy the sense of belonging that comes from working with people who genuinely look out for one another
At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.
Come and discover us at bluescope.com/life-at-bluescope/careers.
Together we can make a world of difference.
