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SalaryMomentum is innovative, results-driven & customer-focused. Our experienced consultants go out of their way to deliver effective recruitment solutions for both clients & candidates, whether it be one-off-hires, bulk recruitment, onsite workforce management or large vendor management models.
About our client
Our client is an award-winning multinational success story responsible for supplying specialized products and equipment across 45 countries for over 50 years. They strive to deliver high-quality and innovative, user-friendly goods to their customers. A position has become available for a Customer Service Officer responsible for managing incoming enquiries regarding product warranty and troubleshooting.
Benefits
- Monthly KPI bonus scheme - earn up to $750 extra per month
- Staff discounts available on high-end products
- Opportunity to move into a permanent role
As a Customer Service Officer, you will be responsible for the following:
- Communicate with customers via the cloud-based phone system, online chat, and portals
- Answer incoming calls to assist consumers requiring technical support, service case follow-ups, and general enquiries
- Maintain KPIs as set out by your direct Manager
- Proactively provide consumers with progression updates regarding their enquiries
- Use Salesforce to manage customer enquiries and orders
- Adhere to a high standard of customer delivery
- Gain a strong understanding of the products and services provided by the company to educate and assist incoming enquiries confidently
- Ability to accurately and efficiently complete data entry relating to consumer enquiries
- Have a patient and friendly demeanour that is dedicated to customer support and assistance
- Capacity to display and work professionally and concisely when handling difficult customers
- Adhere to the company's values by working as a team with honesty, passion, and commitment
- Carry out work duties with a friendly, confident and problem-solving mentality
If this sounds like an opportunity you would be interested in, make sure to APPLY today.
For any questions, feel free to reach out to:
Contact lainey.grant or phone (02) 9267 8211
Momentum is extremely passionate about providing equal employment opportunities for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
