AddressAt Weir, we value differences and believe that diversity of people, backgrounds, skills, and experiences makes a team stronger and more effective.
Weir Minerals Australia Ltd. works closely with our customers to design, manufacture and supply minerals processing equipment which helps them to deliver natural resources to the world. We have many facilities located close to our customers to enable us to deliver solutions with compelling value.
Due to ongoing growth, we have a vacancy for a Customer Service Officer to join our team at Coolum. The Customer Service Officer will support the Weir Minerals Dewatering business through the effective provision of
timely and effective services, liaison and communication for clients and actively participate in the Customer Service Team.
The key responsibilities of this role will include, but are not limited to:
- Provide quotations to national and international customers;
- Raising quotations and processing parts orders;
- Co-ordinating export documentation with freight forwarders and communicating with the logistics department for despatching orders;
- Working with the sales, engineering, warehouse & projects teams;
- Answering phone calls & email enquiries for parts & sales leads;
- Provide the primary point of liaison between all direct clients and all internal departments for spare part order entry process and procedure;
- Increase overall customer satisfaction with Weir Minerals Dewatering.
To be successful in this role, you will have:
- Excellent people skills - you’ve worked in busy customer service roles and are able to deal with a high volume of email traffic and can prioritise accordingly, and you’re passionate about delivering an exceptional customer experience every time;
- Great communication and professionalism at every turn;
- A drive to get the details right in the information you provide to our customers and the tasks you complete for them;
- Be able to work autonomously and as part of the overall team;
- A high level of accuracy and attention to detail;
- Be confident and proactive;
- Previous SAP experience is preferred but not essential.
What we offer
- A work environment where safety and employee well-being are always the priority!
- An excellent workplace culture within a globally recognised brand - operating in over 60 countries worldwide!
- Above market employee super contributions - great opportunity to build your super!
- Career development, opportunity for further growth and progression
- Financial planning support services
- Reward and Recognition program
- Access to a great range of additional benefits within private health cover
- Novated leasing
- Access to our Employee Assistance Program
About Weir
Weir was founded in 1871 and today, 150 years later, is a global market leader providing trusted technology and serviced which make mining operations more productive and profitable. We own, design and manufacture some of the industry's most trusted brands. We pride ourselves on our ability to be where and when our customers need us to help them sustainability provide the essential resources needed by the growing world.
https://www.global.weir/about-us/
https://www.youtube.com/watch?v=6kYDLLAgFM4
Supporting all our people
At Weir, we wish to encourage applications from all people. Fostering an inclusive environment where all people feel comfortable to bring their whole selves to work is our commitment.
https://www.global.weir/careers/we-are-weir/diversity-and-inclusion/
To view the full details for the role and to apply, please submit a cover letter and CV via our Careers portal.
All offers of employment will be subject to passing a pre-employment medical and a drug & alcohol screen.
