Customer Service Officer

We have an exciting opportunity for a Customer Service Officer to join the team in Kilsyth. You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands.  In addition to that, this role will include (but not be limited to):Role responsibilitiesEnsuring the environment is always customer friendly.

Checking in all customers as they present for their assessment. Providing a caring and professional service during all customer interaction Managing the customer return to collect vehicle once repairs are completed and addressing any concerns. Does this sound like you?

Previous experience in a customer facing, fast paced environment. Strive to achieve a positive customer experience in every interaction. High attention to detail.

Organised and has exceptional time management skills. Build rapport in person as well as over the phone. Work well in a team.

Benefits:We value our staff. People and Safety are our number one priority. Full-time, permanent, and secure role.

Competitive salary. Training provided from our Senior Customer service team. Two weeks, paid Emergency services leave.

We boast more than 50 sites across Australia and New Zealand.  That makes us the biggest and best in the industry.

Uniforms provided. Free lunch once a week. You’ll receive a staff discount on tools and parts.

Cash bonuses for referring a friend to work with us – Up to $2000 per referral. Staff incentives including access to our facilities and tradespeople to conduct repairs on your own vehicle. We promote from within based longevity, talent and your hunger for success!

 Are you our next Team Leader? Guaranteed holidays over Christmas with our festive season shutdown. We champion our Team, because it’s our people that set us apart and drive our business' success.

We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role.

All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation. No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.Email: **************@capitalsmart.com.au